Help Alteryx!
I can't access Support to open or view a ticket.
The link just takes me to Mission Control to edit my profile.
I can see old Support tickets in Notifications, but the links are all 404.
Yes, I have active licenses.
Yes, I can access the license portal.
Yes, I can access the Community all with my single login (I am posting this).
I can't access Support to open a ticket. I don't even see where I can do this. Even the link to Support that my Sales POC provided : https://community.alteryx.com/t5/Support/bd-p/SupportPage takes me Mission Control Preference Center.
Mission Control does not even show me assigned to a sales POC, fortunately I have their contact info (and have spoken to them today).
Solved! Go to Solution.
Update:
Resolved Monday 3/25 on Day 25
From what I can observe and have been told...
Thank Odin for the perseverance of my Support POC
BTW. This is was not the first time I tried to get the email associated with my license changed. Now I understand why I gave up on prior attempts when things just seemed to fizzle.
Thanks for your patience @hellyars
I've routed this feedback internally and hopefully the solution helps others who may find themselves in a similar situation.
@hellyars have you seen this yet?
https://community.alteryx.com/t5/Alter-Nation/Community-Account-Changes-have-Arrived/ba-p/1271615
😁
Although not the exact issue, these types of account access issues are now being addressed proactively.