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Alteryx Designer Desktop Discussions

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SOLVED

Cannot configure Alteryx, System settings blank after installation

AshwynS
7 - Meteor

 Hi,

 

As stated in the subject, post installation when trying to configure Alteryx, the system settings shows as blank:

 

Capture.JPG

 

Please note I have already used the same software to do installation on a different server in the same cluster and it was successful.

 

Has anyone seen this kind of an issue?

6 REPLIES 6
SophiaF
Alteryx
Alteryx

@AshwynS - are you using a third-party tool to install the Designer?

Sophia Fraticelli
Senior Solutions Architect
Alteryx, Inc.
patrick_mcauliffe
14 - Magnetar
14 - Magnetar

@AshwynS

Check to make sure AlteryxService is running (Task Manager --> Services --> Alteryx Service).  If it's not, start it.

AshwynS
7 - Meteor

The Alteryx service is running as expected.

 

service.JPG

AshwynS
7 - Meteor

Hi Sophia,

 

I am not sure if I understand correctly. However, just so you know, I am running the executables myself and not using any other app to do the installation.

SophiaF
Alteryx
Alteryx

@AshwynS - if the service is running and you have attempted a re-install to no avail, please conntact support@alteryx.com and we would be happy to troubleshoot further

Sophia Fraticelli
Senior Solutions Architect
Alteryx, Inc.
AshwynS
7 - Meteor

Sure Sophia, I will reach out to the support team and when it's resolved will post the details here.

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