Cannot Download Alteryx Designer.

[TarekAziz96]

Hello Everyone, I am new here. I recently signed up for Alteryx through my university and I am trying to download Alteryx Designer, which I need for a course.

I am getting this error: 

We are unable to grant your request because our export control system has identified your request as a potentially non-compliant export. Our export control system is configured according to the regulations of the U.S. Bureau of Industry and Security (BIS) and the export classification of the product.

I am located in Montreal. I tried with another computer and got the same problem. Also tried downloading other software but get the same problem.

Any idea on how I could resolve this?

Thank you!

[patrick_mcauliffe]

Are you logged onto the University's network when trying this download?  It sounds like an issue with their firewall.  If that's the case, you'd have to contact the IT support at your University.

If you have a laptop - find a public wifi network to try the download from.