Cannot Deactivate Alteryx License

[Mwatts23]

Hi,

I am deactivating the Alteryx Designer license given by my company because I will transfer it to the new laptop issued by them. But when I go to Manage Licenses, I cannot click the License Key and the "Deactivate License" is not highlighted like the screenshot below.

Please let me know if I still need to contact our Alteryx Admin to deactivate the license? so I can use it again.

Thanks,

Mike

[mceleavey · Accepted solution]

Hi @Mwatts23 ,

If you set up the other laptop and install Alteryx, when you go to activate your licence if you are using the same email address it should give you the option to transfer the licence to this machine.

That will then automatically deactivate it on the other machine.

M.

[fmvizcaino]

Hi @Mwatts23 ,

If you are not able to deactivate manually, you can contact your alteryx admin and ask him to revoke the license from your previous machine.

https://help.alteryx.com/current/product-activation-and-licensing/revoke-license-machine

Best,

Fernando Vizcaino

[Mwatts23]

Thank you mceleavey for the guidance. I was able to transfer my Alteryx to the other machine.

The Alteryx on my original machine is still installed and it was not deactivated after I transfer it to my new machine.

No one is using my old machine as of this time.

The 2 machines now shares the same License Key.

The following are my concerns:

1. Will our company gonna pay twice since it is on 2 machines but shares the same license key?

2. Will the alteryx in my old machine be deactivated if I update my alteryx in my new machine?

Thanks,

Mike