Hi there,
There are a few reasons this can happen, but the main one is how your Alteryx workflow and Dynamics 365 are set up. First, check if your Alteryx Email Tool is set up right. It needs the correct SMTP connection, along with the right ports and encryption settings. If something is off, it can mess up how emails are sent. If you're using OAuth, make sure your credentials and permissions are right, especially with Azure OAuth. Problems often pop up when permissions don’t match what Dynamics 365 needs.
Dynamics 365 tracks emails based on certain rules. This includes the sender’s email domain, the subject line, and connected records like contacts or opportunities. If your emails from Alteryx don’t meet these rules, or if they lack important info like a contact, they might not be tracked. For emails to be tracked automatically, they need to be linked to entities in Dynamics 365. So, make sure you’re connecting emails to the right customer or lead data in your workflow.
If you’re using the Outlook 365 Input Tool, check the sync settings between Outlook and Dynamics 365, too. Sometimes, bad sync can cause email tracking issues. Finally, looking at error logs in Alteryx and Dynamics 365 can help you spot any sending or integration problems.
