Alteryx salesforce connector

Question

Hello,

When I try to run workflow in Alteryx gallery I get below error. If anyone know solution to this, please help.

"HTTPS Connection Pool (host='login.salesforce.com', port=443): Max retries exceeded with URL: /services/oauth2/token (Caused by New Connection Error: Failed to establish a new connection: (Tool Id: 1)"

"HTTPS Connection Pool (host='login.salesforce.com', port=443): Max retries exceeded with URL: /services/oauth2/token (Caused by New Connection Error: Failed to establish a new connection: (Tool Id: 5)"

basuexce · Answer

I think it is a missing SSL certificate error. You will install all 3 levels of the certificate using this step-by-step instructions.
https://knowledge.alteryx.com/index/s/article/Adding-Certificates-for-newer-Python-based-connectors-Server-API-tool

suarezr · Answer

@Raj

For "4. Increase the number of retries: You can increase the number of retries for the Salesforce connection in Alteryx to allow for more attempts to establish a connection."

Does this refer to changing the Connection Retry Rules in Salesforce? Or is this an adjustment that needs to be done somewhere in Alteryx Designer or Gallery?

Raj · Answer

Check the following

* Check your internet connection: Make sure your internet connection is stable and working properly, as a weak or unstable connection can cause this error.

* Verify your Salesforce credentials: Make sure that your credentials to connect to Salesforce are correct and have not expired.

* Check the Salesforce server status: Salesforce server maintenance or downtime can cause this error. You can check the Salesforce server status on the Salesforce website.

* Increase the number of retries: You can increase the number of retries for the Salesforce connection in Alteryx to allow for more attempts to establish a connection.

* Check your firewall settings: Make sure that your firewall is not blocking the connection to the Salesforce server.