Alteryx freezes randomly with simple workflow

I'm new to Alteryx, testing with the 14-day trial. At a half-day workshop I attended last week, I downloaded Alteryx v2018.1.3.42973 and followed along with two simple exercises. Repeatedly and randomly, when I would click on something, Alteryx would freeze and take 1-2 minutes to recover. I'm trying to build a simple workflow on my own now and it continues to freeze.

I have the x64 version of Alteryx installed on my Dell 7510 laptop, Win 7 Pro 64-bit, Intel Core i7 @ 2.7GHz, 32GB RAM.

Does Alteryx have to be installed / run with admin privileges?

What am I missing that results in these freezes?

Thanks,
Darin

Common Use Cases

Accepted answers

MikeSp

Hello @darindavis,

There is a known issue with 2018.1.3 which was resolved in 2018.1.4, due to a background licensing check being slightly overzealous when it's not able to reach the licensing server, you may potentially see some substantial lag-time on this particular version when clicking on or off tools.

As you're on a trial and won't be able to access our full version downloads portal yet, I'll be private messaging you shortly with a direct link to the 2018.1.4 installer which should hopefully clear it up for you!

Thanks!

All comments

CharlieS

@darindavis

The most likely scenario is that these freezes are a result of the Auto Configiration/Initialization feature. This feature essentially runs a 0 records through the tools every time something is changes so downstream tools reflect changes made while working.

To see if this is the issue, go to Options>User Settings>Edit User Settings>Advanced and check the box to "Disable Auto Configure". When this is disabled, fields will not automatically be populated in newly connected tools, so you'll need to run the module or manually refresh (F5) when modifying tools.

It's also a good idea to keep workflows and data as lean as possible for the best performance. Here's a great post with tips on workflow efficiency:

https://community.alteryx.com/t5/Alteryx-Knowledge-Base/Tips-amp-Tricks-2016-Workflow-Optimization/ta-p/31197

darindavis

Thank you, Charlie. Unfortunately, disabling auto configure had no effect. Also, I reviewed the link for workflow efficiency tips, but the interface described in that article is different than what I have. For example, I can't find "Workflow > Runtime > Disable All Browse Tools" or "Alteryx > Options > Advanced Options > System Settings" Any other ideas? Thanks!

MikeSp

Hello @darindavis,

Thanks!

Dmartins3

This "not responding" is very very very annoying:

Alteryx Designer
Version: 2021.2.1.35394

in almost every single click connection.

Dell PC:
Processor Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

mceleavey

Hi @Dmartins3 ,

Can we have some more details please?

What is your workflow doing? Do you have any external connections to things like Sharepoint/Google etc?

Dmartins3

mceleavey,

Thanks for the concern, i think that this could be some very deep issue with windows.

The workflow is very simple stuff only with C: drive connections.
My manager (Alteryx user for longer than me, also happens to him) says, that could be some random checks on alteryx license... I really don't know.

very frequently happens when open containers, goes "not respondig" I wait 2/3/4 minutes it depends, then back to normal again.
I'm currently working with alteryx and to show you the picture i just able to force that "not response" it's how often it appears to me.

Also sometimes, this red cross shows up, not so often

(internet picture)

So think only a very deep dive from alteryx developers will solve this.
Already try everything that i saw in this forum regarding this.
Thanks in any case. 🙂

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