Alteryx failing to start

[SamDesk]

Hi All,

Getting an error in event viewer when I try and start Alteryx:

Faulting application name: AlteryxGui.exe, version: 2020.2.3.27789, time stamp: 0x5ed19d13
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000005f3d34f3
Faulting process ID: 0x2380
Faulting application start time: 0x01d677ad389e8958
Faulting application path: C:\Program Files\Alteryx\bin\AlteryxGui.exe
Faulting module path: unknown
Report ID: 8de4fab3-5e8c-4729-a5f4-55ecb2236ac3
Faulting package full name: 
Faulting package-relative application ID: 

Also seeing something for the Licensing module.

I've tried reinstalling, switching to the non-admin version, uninstalling completely and then installing again. Nothing seems to work. Alteryx only opened the first time I installed it and never had again since I closed it after the first time.

I have used it for a couple of years now but now with a new company so hasten to think it might be a hardware issue with my new laptop. Any suggestions greatly appreciated!

Thanks,

Sam 🙂

[Sntrada]

Have tried running it in admin mode? If you can

[SamDesk]

Hi @Sntrada,

I did and no change 😞

Sam

[Sntrada]

I'm guessing you already restarted your system. If no one in the community can help, then I'll suggest reaching out to Alteryx support. They are pretty responsive.

https://community.alteryx.com/t5/Support/bd-p/SupportPage

[SamDesk · Accepted solution]

Internal issue with company deployed version of .NET Framework. Running Alteryx in compatibility mode is a workaround for now.

Sam 🙂

[udrickazinue]

I enabled the compatibility mode  by (AMP Engine check box) the same issue persist.

[MuhammedLasup]

@SamDesk kindly share your issue status.