Alteryx crushes when opening visual layout tool

[Karlygash_M]

Hello dear Alteryx users, 

From yesterday I started to have an Alteryx issue

It closes automatically when I open my visual layout tool

I am using image tool ,table tool and text

What might be the issue of this, any ideas? 🤔

Thanks, 

Karlygash M

[FinnCharlton]

Hi @Karlygash_M, do you see any error messages or pop-ups when Alteryx crashes? 

Are you trying to pass a lot of data / reporting snippets through the tool?

If it is not too much hassle, a re-install can be a good catch-all fix to things like this - might be worth a try. 

[Karlygash_M]

Hi @FinnCharlton 

There is no message, alteryx just closes (((

The data is max 12 rows and two images 

[simonaubert_bd]

Hello @Karlygash_M Could you please clarify which release do you use ?

[Karlygash_M]

Alteryx Admin Designer
Version: 2021.3.4.00445

[simonaubert_bd]

@Karlygash_M Have you tried an upgrade? it's a pretty old release...

[Skashyap]

Alteryx crashes when using visual layout tool. Another workflow with same visual layout tool works perfectly fine. I replaced a few things in the working workflow by using CTRL-F. After that its started crashing. I used CTRL-F to replace in other workflow also and never had any issues. I am getting the following error message. Can you help? 

Error: Render (2399): EncodedFile::SetEncodedData: Error decoding data file "da7521db29fab0d90273b2d3cff719fd": in/out length mismatch, original: 52898 decoded: 52909

This is the Alteryx version I am using. Version: 2022.3.1.395