Alteryx being setup on AWS Workspace, when AWS Workspace is not connected to the internet

I was using Alteryx without issues on my PC. My company went to AWS and setup a AWS Workspace for me in order to have remote access to our data files, which now reside on AWS. I can get the license over to AWS and setup/run Alteryx, but each time I close down AWS I have to redo the license when I come back into AWS. Does anyone have a solution for this? I don't want to have to keep dong this, as I cannot then setup Alteryx App to run.

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TrevorS

Hello @jgraham,

This would most likely be due to the AWS environment. The way the licensing works for Alteryx is that it will apply to the serial number and machineID that the license key is activated with. If your AWS environment does not retain the same machineID for each login, your license activation will not remain applied to your machine.
Please check with your IT department regarding the AWS settings, and for further licensing support please reach out to Fulfillment@alteryx.com.

Thanks!

TrevorS

jgraham

TrevorS,

I appreciate the reply and information. The same "device/machine" number or identification is retained.

My IT group has been working on this, and I think we have a solution. I need to understand better what they did and I will try to post it.

Thank you,

[cid:image001.png@01D2D951.54ED6C70]

JAMES (JIM) GRAHAM, MA
CPF
SUPPLY CHAIN ENGINEER
PROFESSIONAL SERVICES

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