Alteryx Designer runs once, but then I can never run it again

[danconnolly]

I got a new laptop at work, and when I installed Alteryx Designer, I was able to run it and open up Alteryx Designer.  Once I closed the Alteryx Designer application, I was never again able to run it.  When I try to run it, absolutely nothing happens.  No splash screen, no Alteryx Designer, if I go into the Task Manager there is no Alteryx process running.

Here are the things that I have tried:

-Rebooting

-Full uninstall and reinstall - tried both admin version and non-admin version.  Every time I reinstall, I can get it to run once, but then it never runs again.  I did the uninstall from the control panel, and then followed the steps posted on this forum to delete Alteryx folders and registry entries

-Tried running the AlteryxGui.exe just to make sure there wasn't a problem with my shortcut

Does anyone have any thoughts on how I might be able to get Alteryx Designer to run on my Windows 10 laptop?

[kev0281]

Windows updated and I have the same issue.

[David-Carnes]

I suggest you both open support tickets right now.  Either use the big a Support button over on the left or send an email to support@alteryx.com

If a Windows update is the culprit the great folks at Alteryx need to know about it ASAP.

[danconnolly · Accepted solution]

Alteryx Support was able to help me get this fixed.  It was pretty straightforward.  

1. Find the AlteryxGui.exe file (I did the admin install so it is in C:\Program Files\Alteryx\bin for me, but could be elsewhere if you did the non-admin install) and right click it.
2. Select Troubleshoot compatibility and go through the prompts, accepting any suggestions given.
3. Try to run Alteryx.

In step #2 when I ran the "Troubleshoot compatibility" I just selected the first option that came up ("Try Recommended Settings"), and that fixed my problem.  I can now run Alteryx Designer, close it, run it again, etc.