Alteryx Designer Advanced Certification - disabled

[eboughton]

Hi there,

I sat and passed the core certification back in February and have now decided to sit the advanced certification. 

However, the grey "take exam" button is greyed out (see below). I have checked that I am using the same account, same email address and even have the Designer Core Certified badge in my profile. 

Does anyone have any ideas? Thanks in advance!

[Sebastiaandb]

@eboughton ,

Seems something is wrong with your account, contact Alteryx. If you look at my screenshot you can see "Certified" whenever i attained something. You need core before moving on to advanced and thus (as you say you have core) something is wrong with your profile :-).

Greetings,

Seb

[Felipe_Ribeir0]

Hi @eboughton 

Have you passed the core certification with this account (@eboughton)? If yes, the badge should show up here:

You probably did it with another account.

[eboughton]

Thanks @Sebastiaandb - I emailed Alteryx certifications a few days ago and they haven't got back to me, so thought I'd drop a message here. Guess I keep waiting!

[eboughton]

Hi @Felipe_Ribeir0,

I'm sure I used this account, as I've never made another account - also I've checked my emails for my confirmation of passing and it was emailed to the same email address that this account is attached to.

The badge appears in my notifications feed but not in my "my badges" section - which I agree is odd!

[Felipe_Ribeir0]

Hi @eboughton , so this seems like a crazy bug indeed, never saw this.

So the right path for you is to contact Alteryx team. Good luck with that!

certification@alteryx.com

[eboughton · Accepted solution]

Thanks both @Sebastiaandb and @Felipe_Ribeir0 for your help.

certification@alteryx.com got back to me after ~36 hours and "restored my badge and reset my metadata". I can now click the link so everything's sorted - thanks again.