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Alteryx Designer Desktop Discussions

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SOLVED

Alteryx 2018.2 License Error

mikeprj
5 - Atom

Hello everyone,

 

Running into some trouble while trying to transfer the license to a new PC.

 

Deactivated the license on the old PC but when trying to activate it on the new PC I get the following error: There was an unknown error (0).

 

 

alteryx error.PNGalteryx version.PNG

3 REPLIES 3
BenMoss
ACE Emeritus
ACE Emeritus

What version did you have installed on your old machine?

 

Ben

mikeprj
5 - Atom

Hi Ben,

 

So.. Had 2018.2. Had to go and get admin rights on the machine, installed 2018.3.4.51585. Ran Alteryx as admin and tried licensing again to the same outcome.

 

As an FYI, tried licensing on a third different machine and it was successful. And yes, I deactivated the license on the third.

 

I got my back against the wall here.

JessicaS
Alteryx Alumni (Retired)

Hi @mikeprj,

 

Please reach out to fulfillment@alteryx.com for assistance with your key.

 

Thanks,

Jess Silveri
Manager, Technical Account Management | Alteryx
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