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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.
SOLVED

Activating license key

Thulasi
8 - Asteroid
‎03-22-2018 02:02 AM

I am facing an issue when I tried to activate a license key,  I select "Activate License Key" from  the options menu. it pop-up a window and I enter the license key, my email address is already entered. When I click the Activate button, the license key just simply disappear and nothing happens, no errors is popping up.

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1 REPLY 1
JessicaS
Alteryx Alumni (Retired)
‎03-22-2018 07:14 AM

Hi @Thulasi

 

If you are having a licensing issue with a version 11.7 or lower can you please try again? I've learned we had an issue with the licensing system that should now be resolved.  If you find you still can't activate please reach out to us.

 

Thanks,

Jess Silveri
Manager, Technical Account Management | Alteryx
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