About the error The R version "x.x.x" is not installed on this system.

[FreddyFeng]

When I use the scatterplot tool, it shows the error: Error: Scatterplot (182): Tool #2: The R version "4.1.3" is not installed on this system.

But I have download and install the predictive tools from the same 2022.1.1.42590 and admin version.

I have tried to download and install other pairs of old version, but it 

How can I solve this problem.

[PanPP]

Hi @FreddyFeng 

Can you double-check to see if you have the Predictive Tools installed in your control panel?

Can you check the following directory to see if you have a R-version of the folder? C:\Program Files\Alteryx

If you have them installed, can you attempt to un-install and re-install the predictive tools again?

You can check your Alteryx version in Designer by going to Help --> About.

Hope this helps.

[FreddyFeng]

Yes, I confirm that the version and the file location are correct, but it doesn't work. Confused...

[PanPP]

Hi @FreddyFeng 

I think the Predictive tools didn't install properly (you are missing some folders in the R-4.1.3 folder). I believe you will need to uninstall the predictive tools and then re-install the predictive tools by downloading the .exe from the downloads portal.

Hope this helps, if it does please like this post and if it helps resolve your problem, mark it as a solution. If you have any other questions, please let us know.

[FreddyFeng]

Sorry, it dosen't work...Maybe I have to draft a email to support team.😫

[FreddyFeng · Accepted solution]

Hi all, I have solved the problem with the help of supporting team.

The error is from the wrong installation of R tools, many many folder and files are missing.

It only shows 2 folder like below

If you have the same situation like me, you can ask support for the zip file of the group of the missing files.

and you download and unzip into the R-x-x-x folder, make sure the results is correct as the normal one, and it works.

If you have any question, please feel free to contact the support team or ask me for the experience to solve the problem.