2019.1 Designer Unstable and Throwing Errors

Since installing Designer 2019.1, I have had several issues with workflows hanging up processing for hours and I'm not able to stop the run without Taskmgr. I have also received several runtime errors that require a reboot of the device where Designer is located. Now I am receiving an error statig: "There was an error while loading: The type initializer for 'AlteryGuiToolkit.Gallery.GalleryConnectionManager' threw as exception. External component has thrown an exception." Now the Designer client will not start. Any suggestions?

AYX_ERROR..pdf

Error Message

Bug

Accepted answers

jpoz

If it is possible, they could upgrade to 2019.2, which should have had this issue resolved.

Otherwise, for a 2019.1 workaround, have them:

Close Alteryx
Type Windows+R
Enter "regedit" and then hit enter
Browse to HKEY_CURRENT_USER\Software\SRC\Alteryx\GalleryCredentials
Wipe all of the registry entries in the right pane (one of them may not let you delete it)
Restart Alteryx

All comments

jpoz

This is an issue we need to fix. I would like to get some more information from you so we can fix it on our end.

Can you please do the following?

Type Windows+R, enter "regedit" and then hit enter
Browse to HKEY_CURRENT_USER\Software\SRC\Alteryx\GalleryCredentials
Right click on the GalleryCredentials folder, Export it, and then send the file to jpozarnsky@alteryx.com

There is likely something in this list of gallery credential registry entries that is causing an exception.

jpoz

Also, be careful when editing the registry, but if you clear out the entries in HKEY_CURRENT_USER\Software\SRC\Alteryx\GalleryCredentials you should be able to open Alteryx again. You will need to re-create your connections to the Gallery. Send me an export of those registry entries before you do that please.

Thanks.

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