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Alteryx Designer Cloud Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Cloud.
SOLVED

Restore Admin Access

huiminamychen
5 - Atom
a week ago

I accidentally deleted the admin role of myself when managing the users on Alteryx One. Is there a way to restore the access? I don't think I have assigned anyone else as the admin. Thanks!

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3 REPLIES 3
AlteryxMatt
Moderator
Moderator
a week ago

Hi @huiminamychen!

I think this may be a good candidate to report through my.alteryx.com to ensure Customer Support is aware and can provide insight into resolution. The case submission process will also search the Knowledge Base in case there is a known solution

Matt Rotundo
Alteryx Community Moderator
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huiminamychen
5 - Atom
Wednesday

Where is the place to report the case? I have logged into MyAlteryx account and report to my team account, but have not received any replies.

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AlteryxCommunityTeam
Alteryx Community Team
Alteryx Community Team
Thursday

Hi @huiminamychen,

When you access your 'Case management' Tab on the right side of my Alteryx, you should be able to see the status of your cases there. You can also submit new cases from here as well. Someone from our support team will reach out to you shortly.

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