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alteryx connect Knowledge Base

Definitive answers from Connect experts.

Unspecified Error when Resetting a User's Password

Alteryx
Alteryx
Created on

Unspecified Error when Resetting a User's Password

 

When clicking Reset Password, a warning regarding an unspecified error pops up.

 

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Environment

 

  • Product - Alteryx Connect

 

Cause

 

When resetting a password, Connect needs to send an e-mail to the user.  This error indicates the administrator has not configured the SMTP server correctly.

 

Solution

 

  1. In the Admin portal, go to the SMTP Settings tab under Connect Configuration, fill in all required fields, test the connection, and Save.

 

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Comments

Click 'Save' anytime you make any changes to the SMTP settings then run 'Test'. Took a while to figure out why my SMTP settings weren't working.