Troubleshooting: Unable to add user(s) to group

[SophiaF]

Issue - Unable to add user(s) to a group in Alteryx Connect

When trying to add a user to a group in Connect, the user is not found and therefore cannot be added to the group.

Environment

• Alteryx Connect
  • Version 18.4+

Cause

The user does not have an email address set.

Solution

1. Navigate to the user in Connect underPeople
2. Click theEdit button in the top right
3. Enter the user's email in theEmail field
4. You should now be able to add the member to a Group.

Additional Resources

• Managing Users and Permissions in Connect
• Authentication Methods for Connect