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Troubleshooting: Unable to add user(s) to group

Alteryx
Alteryx
Created

Issue - Unable to add user(s) to a group in Alteryx Connect

 

When trying to add a user to a group in Connect, the user is not found and therefore cannot be added to the group.

 

 

 

Environment

 

  • Alteryx Connect
    • Version 18.4+

 

Cause

 

The user does not have an email address set.

 

Solution

 

  1. Navigate to the user in Connect under People
  2. Click the Edit button in the top right
  3. Enter the user's email in the Email field
  4. You should now be able to add the member to a Group.

 

Additional Resources