Get Inspire insights from former attendees in our AMA discussion thread on Inspire Buzz. ACEs and other community members are on call all week to answer!
community Alteryx IO Alteryx.com
alteryx Community
Search
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Close
Free Trial

Alteryx Connect Knowledge Base

Definitive answers from Connect experts.

TLF-2643 Error Message: "CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL."

lepome
Alteryx Alumni (Retired)
Created

‎11-17-2021 04:35 AM - edited ‎12-22-2021 09:53 AM

TLF-2643 Error Message:  "CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL."

 

Environment Details

 

When running metadata loader for Connect on Alteryx Server or Designer, it fails with the error noted in the title.
 

CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL.
 
image.png
 
  • Alteryx Connect
    • 2021.2 & 2021.3
  • Specific loaders this is known to affect include but are not limited to
    • MSSQL Metadata Loader
    • PowerBI Metadata Loader


Cause

 

The default timeout is being hit (default is 120).



Diagnosis

 

First, verify the credentials being used have been entered correctly and allow direct access via a browser.

 

Resolution

 

The Java code needs to be modified:  connect_dbstage_delete needs to have its "timeout" value adjusted higher when the database is very large.  Please contact Support for assistance.


 
 

Additional Resources

 
Labels:
0 Likes
Comments
lepome
Alteryx Alumni (Retired)
‎08-11-2022 08:42 PM

Please verify that you can browse to (and log into) your Connect instance from the computer you're using to run the Loader before you resort to the steps in this article.  If you open a case with Support, it will be helpful if you include screenshots of the URL you used when configuring the Loader alongside a screenshot of a browser on that same machine able to access the Connect UI.  That will help rule out typos or transcription errors, which are less interesting, but vastly more common.

0 Likes