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Alteryx Connect Knowledge Base

Definitive answers from Connect experts.

TLF-2643 Error Message: "CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL."

LisaL
Alteryx
Alteryx
Created

TLF-2643 Error Message:  "CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL."

 

Environment Details

 

When running metadata loader for Connect on Alteryx Server or Designer, it fails with the error noted in the title.
 

CheckConnectCredentials (xx): Connect credentials check failed. No response from server. Check your Connect server URL.
 
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  • Alteryx Connect
    • 2021.2 & 2021.3
  • Specific loaders this is known to affect include but are not limited to
    • MSSQL Metadata Loader
    • PowerBI Metadata Loader


Cause

 

The default timeout is being hit (default is 120).



Diagnosis

 

First, verify the credentials being used have been entered correctly and allow direct access via a browser.

 

Resolution

 

The Java code needs to be modified:  connect_dbstage_delete needs to have its "timeout" value adjusted higher when the database is very large.  Please contact Support for assistance.


 
 

Additional Resources

 
Comments
LisaL
Alteryx
Alteryx

Please verify that you can browse to (and log into) your Connect instance from the computer you're using to run the Loader before you resort to the steps in this article.  If you open a case with Support, it will be helpful if you include screenshots of the URL you used when configuring the Loader alongside a screenshot of a browser on that same machine able to access the Connect UI.  That will help rule out typos or transcription errors, which are less interesting, but vastly more common.