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on 02-19-202004:09 PM - edited on 02-27-202001:14 PM by KylieF
Newly Created Users Encountered Error on Login in Connect
Users are not able to log in and encounter the following error:
The Alteryx Connect License is invalid. Contact Alteryx Support for assistance.
Product - Connect
Checking the log in the Administration Console indicates a wrong license has been used. Please note: The Connect Administrator account will always be able to log in to Connect. You can also find the logs written locally on the server at %ConnectInstallPath%\logs\Catalina.out
04:31:51.971 [http-nio-8080-exec-2] ERROR cz.semanta.xf3.license.License - This system has 4 physical cores, but the license only allows 2
04:31:51.971 [http-nio-8080-exec-2] ERROR c.s.x.s.Xf3AuthenticationProvider - Failed to login user
org.springframework.security.authentication.BadCredentialsException: The Alteryx Connect license is invalid. Contact Alteryx Support for assistance.
The error is due to using an invalid license on the Connect server.
This issue is resolved after obtaining and installing the correct license for the server.