Alteryx Connect Knowledge Base

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Newly Created Users Encountered Error on Login in Connect

clarab
Alteryx
Alteryx
Created

Newly Created Users Encountered Error on Login in Connect

 

Users are not able to log in and encounter the following error:

 

The Alteryx Connect License is invalid. Contact Alteryx Support for assistance.
clarab_0-1578968330452.png

 

Environment

 

  • Product - Connect
    • version: 2019.1

 

Diagnosis

 

Checking the log in the Administration Console indicates a wrong license has been used.  Please note: The Connect Administrator account will always be able to log in to Connect.  You can also find the logs written locally on the server at %ConnectInstallPath%\logs\Catalina.out

 

 

 

 

 

04:31:51.971 [http-nio-8080-exec-2] ERROR cz.semanta.xf3.license.License - This system has 4 physical cores, but the license only allows 2

04:31:51.971 [http-nio-8080-exec-2] ERROR c.s.x.s.Xf3AuthenticationProvider - Failed to login user

org.springframework.security.authentication.BadCredentialsException: The Alteryx Connect license is invalid. Contact Alteryx Support for assistance.

 

 

 

 

 

Cause

 

The error is due to using an invalid license on the Connect server.

 

Solution

 

This issue is resolved after obtaining and installing the correct license for the server.

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