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SOLVED

Unable to sign-up new users ?

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Alteryx Partner

Hi Connect Community,

 

I am running into an interesting issue.

 

After setting everything up and my admin user is able to sign-in see everything etc when i try and sign-up a new user i keep getting the error on the screen stating:

"The email address is not allowed to sign up."

 

Then looking inside the logs i see the following exceptions"

"[http-nio-81-exec-12] ERROR c.s.xf3.presentation.MainController - Failed to sign-up phase 1 for mail the_email_address_im_trying"

 

The email address i am using is a gmail account so i am wondering is there a permissions issue somewhere that i need to set in order to allow external emails to be used? or am i completely looking at the wrong thing and there is some other issue here ?

 

My connect version is:

 

Versionv18-2-6-20180418.134811-git.67cf65dd
 
Your assistance would be much appreciated.
 
Thanks
Moderator
Moderator

@Xoom you may need to configure the domains that are allowed to sign up for your instance - as an admin you can configure this by searching for 'Allowed Domains' in the search bar, or going to Data Sources > Categories > Domains > Allowed Domains 

Sophia Fraticelli
Customer Support Engineer
Alteryx, Inc.
Alteryx Partner

Brilliant .... Thx @SophiaF this was all that was needed