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Knowledge Base

TrevorS
Moderator
Moderator
Created

 

What is a knowledge base?

 

A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful community information. Knowledge bases are great community resources for several reasons:

  • You can search for knowledge base articles or use special navigation links that let you browse through the community's knowledge bases.
  • After you find an article, you can add your comments. If you want to ask a question, we suggest posting in the appropriate Discussion forum referencing the knowledge base to have more members see your question. Questions asked as a reply to the knowledge base are only seen by the author and contributors. If the article's publisher incorporates your comment into a later version of the article, you'll get credit as a contributor.
  • Articles can contain some of the same rich media as other posts, including images and attachments.
  • Each article contains lists of contributors and related links.

Contributors could be community members whose posts or comments are used in the article, authors who put the article together, or editors who reviewed or refined it. Related links take you to posts that were used in the article or other posts that the authors thought you might find helpful or interesting, including forum messages, blog articles, and ideas

 

 

How can I view a knowledge base?


You can view a knowledge base article in a number of ways.


To go to the knowledge base for a board in the menu, hover over the lightbulb icon and choose the knowledge base you want to look at. Then, you can browse the list of articles and choose one to read. You can also do a search within each topic.


To search for a knowledge base article, enter a search keyword and choose Knowledge Base (Book icon). Then, you can use search results filters to zero in on the article you want.