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You can access the Case Portal from the Alteryx Support Page, scrolling down to the Contact Us section and clicking "View Your Cases. " You can also bookmark this link for quicker access.
Views - A sortable and filterable table view of your cases.
My Open Cases view - Displays the cases currently in Open status, meaning a Support Engineer is actively working on them. These statuses include:
Open, Pending Internal, Pending Customer, On Hold
My Closed Cases view - Displays cases are in a Closed status, meaning they are not actively engaged with a Support Engineer. These statuses include:
Resolved, Closed, Accepted Defect
My Orgs Open Cases view - Displays the cases that are currently in Open status across your organization.
My Orgs Closed Cases view - Displays the cases that are currently in Closed status across your organization.
How to Submit a Case
Navigate to Case Portal either:
From the main Support Page,> scroll to the "Contact Us" section and click "Create Support Case."
Alternatively, from the Case Portal Home page, select Create Support Case in the upper right hand.
Select the Product, Software Version, Case Category, Sub-category, Case Reason, and Severity. Do not worry if you aren't exactly sure on Case Category or Case Reason - select your best guess!
Enter a Subject - the more descriptive, the better. Based on the subject, helpful knowledgebase articles will be presented to you. Please review and Like the article if it was helpful.
Enter a Description, including as much detail as possible
Detail on the steps that caused the issue
Full error message text
Screenshots (insert in the body, or attach to the case in the section below)
Attach logs - To expedite your request, please attach any logs (see: How To: Attach Server Log Files), workflows, and data that may help us resolve your Case more quickly! Please don't share highly regulated or sensitive data with us. We recommend dummy data in these use cases.
Case Portal also allows you to track all historical cases (Open and Closed) across your organization. At this time, only a subset of Paid Support users has this permission enabled. If you are a Paid Support customer and would like this functionality, don't hesitate to contact your Technical Account Manager.
1. Select the Case View dropdown > My Orgs Open Cases