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Customer Support Levels: Overview

Alteryx
Alteryx
Created

Please click this link to review the available Alteryx Support Levels, including Standard, Advanced, and Premium Support. Learn more about features like 7x24 Severity 1 support and the role of a Premium Support Advisor.

Comments
Alteryx Partner

Thank u!

Alteryx Partner

@CailinS 

 

Hi Cailin - where is the definition of the Severity levels? Also, what is the "Standard Entitlements"?

 

Cheers,

Bob

 

Alteryx
Alteryx

@Bob_Blackey they can be found in our Support Guidelines: https://community.alteryx.com/supportguidelines 

Alteryx Partner

@CailinS 

 

Perfect! Thanks Caiin.