in order to inform them about an issue I came across...
But couldn't find any users called
@AlteryxSupport or
@Ayxsupport or just
@Support
we need to mention them in our community post I belive to make sure the issues clients and potential cliens hwho are trying the demo are answered on time etc...
Agree with the idea @Atabarezz - it seems like this would make it easier for the support team to spot ideas that need super-assistance, rather than something that the community can easily self-solve.
Thank you for the suggestion @Atabarezz! We are reviewing your recommendation with the Support organization, and will provide an update as soon as possible.
Thank you everyone for the feedback and additional insight. At this time, the ability to at-mention 'Alteryx Customer Support' in community posts, is not a part of our road-map.
We want to ensure we meet our Customer Support guidelines on any product issue or question, so as a customer, the best way to contact Customer Support is to open a case. Emailing support@alteryx.com will open a case and it will be assigned to a Support Engineer for resolution. This enables us to track all of our cases in connection to other systems. It is the ideal way to contact Support for assistance with urgent issues.
For more information on all available Customer Support channels, please visit the Support page.
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