Jobs on Analytics Hub Stuck in Queue

[NathanOch]

Hello,

We recently upgraded to 2020.4 and it seems when a workflow is uploaded to the server and ran, the job is stuck in 'Queued' and it never runs. We are currently working on trying to get files to write to folder locations from Hub as well. Could our changes have had an adverse affect on the ability for Hub to run jobs? Or did we miss a setting within the new 2020.4 version?

Thank you!

[Joe_Lipski]

Hi Nathan, I'd take a guess that this could be to do with your settings and cutlass files being overwritten with the upgrade.

I'd suggest trying to open them in a notepad editor and making sure that the hostnames are correct.

More info in these two posts:

https://help.alteryx.com/current/alteryx-analytics-hub/upgrade-analytics-hub

https://help.alteryx.com/current/alteryx-analytics-hub/configure-tls-ssl

[NathanOch]

We confirmed it has the correct server name in the files, but it isn't the fully qualified domain name. Would that matter?

[Joe_Lipski]

If the two files look the same as they did pre-upgrade, then maybe this isn't the issue as I'm guessing they would have been overwritten to Localhost or something more generic.

Sorry that didn't help, it was something that I remembered caused me a few issues on my initial install a few months ago, but I haven't upgraded yet.

I'll look through some more notes that I have and let you know if there's anything else to look at, but I'd suggest contacting support if you haven't already.

[Joe_Lipski · Accepted solution]

Another thing to check is that your engine worker is 'Alive' in Platform Admin > Engine Workers > Worker Status

[NathanOch]

Thank you @Joe_Lipski , due to your suggestions we found out that our Carbon Black firewall was preventing the engine from running. The platform admin was not running. We had to specifically white list that location for the jobs to run again.