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Interactive Chart, system times out while rendering the snippet

sandrajansson
6 - Meteoroid

Hello,

 

I have created a workflow in Designer that includes a few Interactive Charts. The input to the workflow is from an OleDB database and output is an email with a report. 

The workflow runs fine in Designer as well as when I save it to Alteryx Analytics Hub (validation process etc). However, when I run the workflow from Alteryx Analytics Hub I receive the error "The system timed out while rendering the snippet". 

 

Is there a workaround for this? I need to schedule the workflow from the Analytics Hub but as of now it returns error and hence no report is produced. 

 

Thanks,

BryceL
Alteryx
Alteryx

Hi @sandrajansson ,

 

It sounds like you may have encountered a defect. Could you please reach out to support@alteryx.com, so that we can get additional details and work on troubleshooting?

 

Thanks,

Bryce

sandrajansson
6 - Meteoroid

Hello Bryce,

 

Thanks for getting back. I will reach out to the support channel.

 

Regards,

Sandra