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At Alteryx, our mission is to unleash the power of data analytics to help you--the Alteryx Community--solve problems. How we’re all solving, and where we’re solving, is changing. So we’re offering new ways to provide you with the support you need, when and where you need it. 


Our new Virtual Solution Center (VSC) allows you to connect with Alteryx solution experts in real-time. We have a team of people standing by, ready to help you solve your newest analytic challenges, offer use cases and suggestionsand help you leverage the power of Alteryx now, when we’re all faced with more complex problems to solve. The VSC is currently available in English to customers in North and South AmericaBeginning the week of March 23, the Virtual Solution Center will be available across all time zones from 8 a.m.-5 p.m., Mon.-Fri., in all Alteryx-supported regions.   


We believe that the physical distancing we’re all experiencing doesn’t have to mean disconnection. In fact, it’s more important than ever to make smarter, more informed decisions--and to solve together. Let’s keep sharing ideas about the power of data and analytics in today’s world. 


The VSC is intended to assist in building out a workflow, to assist with configuration and provide guidance on process. Before scheduling a free 30-minute virtual working session with an Alteryx team member: 

  • Can you find your answer here on Alteryx Community? Ask questions and share your expertise on our discussion forums.
  • If you have support questions, please visit our Customer Support page. 
  • If you have a licensing issue, please visit our activation resources.
  • Here are some tips for making the most of your session: 
    • Make sure you have Alteryx installed. If not, please visit downloads.alteryx.com.
    • Make sure you have access to the data you want to use for the process. 
    • If needed, make sure you have admin rights if configuring Server, Connect or Promote. 
    • Provide as much information as you can on what you are trying to accomplish and how it will impact you, your team and your company.


For information on how we are addressing COVID-19, read our Open Letter to Customers from Chief Customer Officer, Libby Duane Adams, here.  


Getting Started


To access, you need to be signed in to the community:




If you don't have an account, no problem, sign up for free:




Once you are signed in, please go to our Programs page.





Once you are on the Virtual Solution Center click to get started.


Together we solve!


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10 - Fireball

This is a truly great initiative in the recent times. 


Best of luck to solving issues live. 


will be best if some of the experts can also pitch in sometime from their schedule to join and help . 


@MarqueeCrew @ydmuley  @SeanAdams  @DavidP @estherb47 

5 - Atom



We have opened a case #00338681. Can someone please get back to us asap?



5 - Atom

I do not see the AlterBot, and therefore cannot engage Virtual Solution Center.

Any suggestions? Email address to use as an alternative?


Alteryx Community Team
Alteryx Community Team

@rebelvin - Sorry to hear that. Does your browser by chance have any ad or pop-up blockers? We have heard some reports that those third party extensions can stop the bot from showing up. If that is not it and you want to send me a private message, we can try to work through your issue.

8 - Asteroid

i also cannot get the bot to show,  tried Chrome and also edge on my personal machine.  I have whitelisted popups on both browsers on each machine,  could it be that its just 8am US time and not UK time.   (5hrs to go?)

Alteryx Community Team
Alteryx Community Team

@iamdata - I spotted an issue and made a fix. Could you try again now? To answer your query - the bot should always show up and it is not dependent on the time of day you attempt to view it. If you still face issues, feel free to shoot me a PM and we can try working through it together!

7 - Meteor

@OlivierLP / @JeffS - Are these sessions charged? Or will someone from Alteryx help us without any fees if we are stuck with at a point while developing our use case? Let me know. Thanks!

Alteryx Community Team
Alteryx Community Team

@Santy The 30 minute sessions are free of charge

8 - Asteroid

I'm trying to access to the virtual solution center without success, I tell the bot I need help building something and nothing happens, where can I schedule a session??



I should be directed to the bookings page but nothing happens.




You can schedule time by clicking the support dropdown, then virtual solutions center. 




Once you complete that process and get to the bot it will ask you 3 questions.  Click on the build something option, yes for license installed, then your region.  It will provide you with a link to the page from there.