topic Re: Not able to Cancel the running workflow from Server in Alteryx Server Discussions

Not able to Cancel the running workflow from Server

ashokkumar1 — Fri, 29 Oct 2021 22:21:04 GMT

HI ,

I am not able to cancel the running workflow i am Admin for server.

I tried couple of ways like cancelling the workflow from web interface and from Controller as well.

But i could not succeeded , please help me if there are any other ways to solve the above issue.

Thank you

Re: Not able to Cancel the running workflow from Server

carlosteixeira — Fri, 29 Oct 2021 22:48:39 GMT

Hi @ashokkumar1

Open alteryx designe, go to options menu, select scheduled workflow, open tab queue and try cancel your workflow.

Let me know if work.

Carlos Teixeira

Re: Not able to Cancel the running workflow from Server

ashokkumar1 — Sat, 30 Oct 2021 17:15:21 GMT

Hi @carlosteixeira

Thanks for your reply i tried but it did not work still that shows 0% as running only. Please let me know if there any other way.

Re: Not able to Cancel the running workflow from Server

carlosteixeira — Sat, 30 Oct 2021 17:22:08 GMT

@ashokkumar1 can you stop and start alteryx service?

Re: Not able to Cancel the running workflow from Server

ashokkumar1 — Sat, 30 Oct 2021 17:26:52 GMT

HI @carlosteixeira

Already couple of workflows are in queued status, if i do that will they run after i restart? also

can you confirm are these below steps for stop and start the services. Sorry am bit new to Alteryx Thank you

Open the Alteryx System Settings (can be found in the Start Menu by search "Alteryx System Settings"
Click the Next button until you reach the end of the System Settings, then click Finish.
You will then see a "Please Wait" message that indicated the Service is attempting to start.

Re: Not able to Cancel the running workflow from Server

carlosteixeira — Mon, 01 Nov 2021 18:04:08 GMT

Hi @ashokkumar1 no they don't. You will need tô start again these workflows.

Yes, this Steps are ok to restart alteryx services.

Or you can open tasks manager, open Services and right boom clock on the Alteryx service and restart.

Hope it's help.

Re: Not able to Cancel the running workflow from Server

MattBenj — Mon, 01 Nov 2021 15:16:01 GMT

@ashokkumar1 what version are you running? I also had the same issue for one of the workflows on my Gallery on Friday.

Re: Not able to Cancel the running workflow from Server

ashokkumar1 — Tue, 09 Nov 2021 10:12:45 GMT

Hi @carlosteixeira

After restarting the services issue has been resolved, Thank you for your help

Re: Not able to Cancel the running workflow from Server

ashokkumar1 — Tue, 09 Nov 2021 10:14:14 GMT

Hi @MattBenj

Am using 2020.2.3

Re: Not able to Cancel the running workflow from Server

ramesh_neel — Fri, 12 Nov 2021 03:50:25 GMT

I have had this issue as well and we are on 2021.3 . Is restarting the services the only solution here? In my case , It was only one workflow and I asked the user to keep a local copy of the workflow and delete the gallery version and publish it back to the gallery and the workflow disappeared from the jobs 🙂