Alteryx Service Won't Start After MongoDB Migration

RUSA — Mon, 21 Jun 2021 22:18:12 GMT

After migrating a MongoDB from Prod to QA services won't start. Some research indicates the issue may be the connection string formatting:

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Error-AlteryxService-will-not-start-after-upgrade-to-20-x-User/ta-p/709682

https://docs.mongodb.com/v4.0/reference/connection-string/

My technical acumen is not up to snuff and I need more of a step-by-step how-to. Does anyone have this?

Re: Alteryx Service Won't Start After MongoDB Migration

ianwhite — Wed, 23 Jun 2021 20:40:48 GMT

Generally if your service isn't starting you'll want to reach out to Alteryx Support instead of making a community post.
In this case since you restored to a new instance, our host recovery guide would be applicable in this situation. That guide can be found here:
https://help.alteryx.com/current/server/server-host-recovery-guide

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Alteryx Service Won't Start After MongoDB Migration

Re: Alteryx Service Won't Start After MongoDB Migration