topic Re: Gallery Curator Admin in Alteryx Server Discussions

Gallery Curator Admin

stvnhdmpa — Fri, 12 Mar 2021 21:28:11 GMT

Have any Curators encountered an issue with Google Chrome not allowing you to get into the Admin screens? When I click "Admin" it prompts for a credentials (screenshot below) , but even those don't work. We are in Chrome version Version 89.0.4389.90 and in the Server Version 2020.2.3.27789. It still works seamlessly in Internet Explorer and Edge.

Re: Gallery Curator Admin

danilang — Sun, 14 Mar 2021 12:41:55 GMT

Hi @stvnhdmpa

What type of authentication are you using on the server?

Dan

Re: Gallery Curator Admin

stvnhdmpa — Mon, 15 Mar 2021 12:34:18 GMT

@danilang We use SAML authentication.

Re: Gallery Curator Admin

M_Lomas — Mon, 15 Mar 2021 13:47:21 GMT

Hi,

I'm having the same issue and have logged it with Alteryx Support. Although, as a workaround if you try to access it via Internet Explorer it works, well it does for me.

Thanks

Marc

Re: Gallery Curator Admin

M_Lomas — Mon, 15 Mar 2021 13:47:50 GMT

We're also using SAML...

Re: Gallery Curator Admin

stvnhdmpa — Mon, 15 Mar 2021 18:57:15 GMT

@M_Lomas What version of Alteryx Gallery are you on? We have found that workaround as well. Not ideal, but it does work. Can you advise if you get a response and answer to your support ticket?

Re: Gallery Curator Admin

M_Lomas — Mon, 15 Mar 2021 20:45:43 GMT

Screenshot attached

Re: Gallery Curator Admin

M_Lomas — Mon, 15 Mar 2021 20:47:10 GMT

Looks like an issue with the latest update to Chrome which has bugged something. IE not ideal but works until there's a fix.

Re: Gallery Curator Admin

CristianoJ — Tue, 16 Mar 2021 16:40:02 GMT

Alteryx has created a defect where the issue seems to happen after Chrome Browser gets updated to latest version.

Meanwhile, use Internet Explorer or Chrome version 88.xx.....

If you are being affected make sure to open a support case with Alteryx so that your case gets associated with the defect and you will get notified when the fix is released.

Re: Gallery Curator Admin

M_Lomas — Fri, 19 Mar 2021 11:56:39 GMT

Here's support ticket response and workaround...

I just finished a meeting with our Dev guys and this issue was fixed in the 2020.4 version

The update implemented by chrome was already implemented in Firefox sometime back and the dev team caught wind of it and fixed this into 2020.4

Also for your version (2020.2), we have another workaround, Please follow the steps listed below

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/DE29227-Admin-Page-Login-Issues-for-SAML-Authenticated-Users/ta-p/734581