topic Re: 2020.4 Could not load users in Alteryx Server Discussions

2020.4 Could not load users

morr-co — Fri, 15 Jan 2021 22:51:21 GMT

I recently upgraded to 2020.4 (full version 2020.4.5.12471). When in Gallery or Admin I am unable to add users to a Collection.

When clicking into a collection, this error message appears:

When I click to add a user to the collection, no users populate and I see this message.

Has anyone else encountered this or know of a solution?

Re: 2020.4 Could not load users

JamesHa — Wed, 20 Jan 2021 01:50:23 GMT

@morr-co Thanks for posting here. Do you mind sending us an email at support@alteryx.com with the gallery logs, service logs and a .har file while you recreate the error?

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-generate-HAR-file-on-the-Gallery/ta-p/627528

We can help you troubleshoot and then we can respond back to this post with the resolution to help other community members who may experience the same error.

Re: 2020.4 Could not load users

morr-co — Fri, 22 Jan 2021 20:42:47 GMT

Thanks for your reply @JamesHa, I just submitted the requested files to support@alteryx.com.

Re: 2020.4 Could not load users

JamesHa — Tue, 02 Feb 2021 21:02:50 GMT

@morr-co Thanks for your time as we worked through this. Below is the resolution we came to for you issue:

As an update to this case the issue was because there was a user in the gallery that was not linked to a subscription Id. You can use robo3t to check this if you run into the same issue:

Make sure all users have a subscription id. You can run the following query to see if anyone has a null or empty value:

db.users.find({SubscriptionId:null}) OR db.users.find({SubscriptionId: ""}) OR db.users.find({SubscriptionId: " "})

resources: https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Login-to-Robo-3T/ta-p/601025