topic No users listed in server in Alteryx Server Discussions

No users listed in server

smarapad — Tue, 08 Sep 2020 18:15:26 GMT

Hello,

We had our Alteryx Server setup installed recently and I don't see any users listed under "Users". I am logged in as the admin and we use "Integrated Windows Authentication".

Do users generally not show up for this mode of authentication?

Thanks,
S

Re: No users listed in server

DavidSta — Wed, 09 Sep 2020 07:04:02 GMT

Hi @smarapad,

when you are using the integrated windows auth the users will show up in this list once they are logged in. There is nothing like an automated sync with the Windows AD.

So at least your own Admin user should be visible.

If nothing is showing up please try to force a clear cache of the website with CTRL+F5

Best regards,

David

Re: No users listed in server

andrewdatakim — Wed, 09 Sep 2020 19:17:10 GMT

@smarapad,

Are you seeing the "+" icon to add new users? If you are not something may be wrong with the AD. Otherwise you should be able to use this to add new users. Also you can provide the url to another user and set the Default role to Viewer. If they are able to get in that means the AD should be working in at least one direction. You will want to have it working bidirectionally in order to see the "+".

Re: No users listed in server

smarapad — Thu, 10 Sep 2020 12:57:51 GMT

David,

There are no users listed that includes the admin user. I tried clearing the cache/reloading multiple times but I still can't see the users.

Re: No users listed in server

smarapad — Thu, 10 Sep 2020 12:59:51 GMT

Andrew,

I am not seeing the "+" icon. I read somewhere on the community that "+" sign won't show up for Integrated Windows Authentication. If that is not so, then something is wrong with the Gallery and I might have to open a ticket with Alteryx.

Thanks!

Re: No users listed in server

patrick_digan — Thu, 10 Sep 2020 13:28:20 GMT

@smarapad When I go to the users page, it loads and looks like this:

If I let this page sit for several minutes, it finally loads the first 10 records out of our 500 total users. It may take even longer for you if you have more users. I used Chromes Inspect Element (F12) and it looks like the server is responding right away, so I'm not sure what's taking so long for it to display.

Re: No users listed in server

raychase — Thu, 10 Sep 2020 22:35:57 GMT

I, too, can attest to the very slow load-time for the Users page.

I think it's also important to avoid having any records in the 'Users' collection of the MongoDB that have NULL values for critical fields (ie. FirstName, LastName, Email, etc.)