topic Re: CASS error in Alteryx Server Discussions

CASS error

aparna0208 — Thu, 16 Jul 2020 15:54:04 GMT

HI,

Looking for some help as I'm stuck and not able to run any workflows in 2018.2 version because of CASS tool error. I got the following error "CASS is not installed properly or expired". I see a small notification on the tool panel as "A newer version of CASS is available(June 2020)". When I click on that link it gets redirected to a alteryx gallery where I enter my license key to login. I'm not sure what I need to do after this or how to proceed. Any help would greatly be appreciated. Thank you in advance

Re: CASS error

ChiN — Fri, 17 Jul 2020 00:01:49 GMT

Hi @aparna0208 ,

Go to download site then scroll all the way down.

Find "Data Packages" -> " US CASS" (if you are located somewhere else, pick the right CASS option )

The CASS update can be found under package

Re: CASS error

aparna0208 — Tue, 21 Jul 2020 22:45:12 GMT

It worked. Thanks for your inputs 🙂 @ChiN

Re: CASS error

Cher2018 — Fri, 31 Jul 2020 22:30:34 GMT

Hello - I have a similar issue except I have already downloaded the updated database. I ran the .exe file but I still get the error. Is there any other action needed to install it?

Re: CASS error

ChiN — Fri, 31 Jul 2020 23:16:34 GMT

Can you provide the screenshot @Cher2018 ?

Re: CASS error

ChiN — Fri, 31 Jul 2020 23:17:05 GMT

You are welcome @aparna0208 !

Re: CASS error

Cher2018 — Sat, 01 Aug 2020 00:44:48 GMT

Hi. I’m away from laptop right now but it is the same message the original poster had. I’m using version 2019.3 if that helps and I downloaded the June 2020 database.

Re: CASS error

Cher2018 — Sun, 02 Aug 2020 23:25:03 GMT

Here's the error

I downloaded the data package and extracted the June version. These are the files that were extracted. I still get the same message that a newer version is available. Is there another step to actually install it?