topic Unable to access Gallery after switching to SAML in Alteryx Server Discussions

Unable to access Gallery after switching to SAML

Neycho-LCL — Mon, 13 Jul 2020 17:14:10 GMT

Hello,

We have changed our authentication type from Windows Authentication to SAML but now we are not able to log in to our Gallery. Azure AD is our IDP and once I click Sign In, I get redirected to Microsoft Azure. After entering my credentials I get "Page Not Found" error:

Does someone have any idea how to fix this issue? What Attributes and Claims should we use for Azure configuration?

Thank you.

Re: Unable to access Gallery after switching to SAML

JosephSerpis — Mon, 13 Jul 2020 20:40:33 GMT

Hi @Neycho-LCL changing authentication type is not recommended as each authentication type structures the mongo database differently if you are using the embedded mongo database option. You would need to raise a support ticket so they can help rebuild your mongo database.

Re: Unable to access Gallery after switching to SAML

Neycho-LCL — Tue, 14 Jul 2020 06:42:10 GMT

Hi, we are using a user-managed MongoDB and I already have rebuilt the database. I think the problem is with our Claims but we are not sure how to configure them.

Re: Unable to access Gallery after switching to SAML

PaulNo — Tue, 14 Jul 2020 07:05:40 GMT

Hi @Neycho-LCL,

Could you please confirm that you have cleared your browsing data after changing the authentication method?

Also, was test successful when you clicked on "Verify IDP" (Alteryx System Settings > Gallery > General) after changing the authentication mode?

Could you provide a screenshot of the "User Attributes & Claims" section of the configuration in Azure?

Best,

PaulN

Re: Unable to access Gallery after switching to SAML

Neycho-LCL — Tue, 14 Jul 2020 07:52:39 GMT

Hi @PaulNo,

Yes, I have cleared the browsing data and the "Verify IDP" was successful.

Here are our Attributes and Claims:

Identifier (Entity ID) = https://OurGalleryUrl/aas/Saml2

Reply URL (Assertion Consumer Service URL) = https://OurGalleryUrl/aas/Saml2/Acs

Re: Unable to access Gallery after switching to SAML

PaulNo — Tue, 14 Jul 2020 12:56:42 GMT

Hi @Neycho-LCL,

Thanks for the details.

From your comments, I assume that you have already checked https://community.alteryx.com/t5/Alteryx-Server/Configuring-SAML-2-0-on-Alteryx-Server-for-Azure-AD/ta-p/588828.

I would verify Gallery/AAS logs since error message to confirm the error message.

Also, your screenshot shows a warning with the certificate. This could be worth confirming this too.

With efficiency in mind, it might be easier to go on a call to verify your configuration, so I would suggest you to contact support@alteryx.com -and mention this thread- and share with them:

- your version of Alteryx Server

- your browser (it shouldn't matter but, just in case...)

- your configuration (C:\ProgramData\Alteryx\RuntimeSettings.xml)

- Gallery logs (location could be found in Alteryx System Settings)

- AAS logs (location: C:\ProgramData\Alteryx\Logs\aas-log-xxxx.txt)

- a screenshot of your full Azure configuration

Feel free to update this thread with the answer if possible.

Best,

PaulN

Re: Unable to access Gallery after switching to SAML

Neycho-LCL — Tue, 14 Jul 2020 13:21:34 GMT

Hi @PaulNo, thank you for the advice.

I have contacted the support 2 weeks ago but they are still not able to help me. Their suggestions don't work. So, I'm looking here if anyone had the same issue and found a solution for it.

Re: Unable to access Gallery after switching to SAML

erich_shiino — Fri, 17 Dec 2021 16:58:14 GMT

Hi,

Were you able to solve this issue?