topic Re: Gallery SMTP Settings with Office 365 SMTP Server in Alteryx Server Discussions

Gallery SMTP Settings with Office 365 SMTP Server

tj — Tue, 26 May 2020 23:41:47 GMT

Would like some guidance on gallery SMTP settings using Office 365 account.

I tried to setup gallery server using Office 365 SMTP server information as follows:

But received the following error message:

The email server configuration and credential are successfully tested using Email tool in Alteryx.

Could anybody help to shed some lights on what goes wrong and how to fix the issue?

Thanks a lot!

Re: Gallery SMTP Settings with Office 365 SMTP Server

CristianoJ — Fri, 29 May 2020 20:27:37 GMT

Hello @tj ,

What version of Alteryx Server are you using?

Based on the screenshot you shared there is no from email and username, which makes the emails to be treated as anonymous.

The error comes from the mail server and therefore you would have to involve your Email team or Network team to look into it.

On Microsoft's forum please refer to the following post .
Check with your Email / Network team that you have the correct SMTP settings. You might also be in touch with Microsoft Support for the right settings.

Re: Gallery SMTP Settings with Office 365 SMTP Server

tj — Fri, 29 May 2020 20:45:15 GMT

Hi @CristianoJ , thanks for your feedback.

Our Alteryx server version is 2020.1.

Actually I didn't state it clearly, but the from email and username fields were filled using our office 365 account.

We used same setting in Email tool as shown below and it works fine

Let me research a bit further on SMTP settings following your reference article.

Thanks!

Re: Gallery SMTP Settings with Office 365 SMTP Server

CristianoJ — Tue, 09 Jun 2020 21:12:20 GMT

@tj,

I see that you are using encryption type STARTTLS, which is only available in the email tool.

Unfortunately, It is not supported on the Alteryx Server System Settings.

If you really need to send email notifications from the server a workaround would be to use a public email service like from Yahoo.

Here is a screenshot for you.

Re: Gallery SMTP Settings with Office 365 SMTP Server

tj — Sat, 19 Sep 2020 13:17:06 GMT

Hi @CristianoJ ,

Sorry for not checking the message until today, thanks for your feedback.

Will explore and try it out.

Re: Gallery SMTP Settings with Office 365 SMTP Server

PRO818 — Sun, 11 Oct 2020 23:49:46 GMT

Hi ,

I am dealing with the same issue ... just wondering if you were able resolve this using the workaround suggested above

Re: Gallery SMTP Settings with Office 365 SMTP Server

tj — Wed, 14 Oct 2020 13:37:56 GMT

Hi @PRO818

No I have yet gotten the time to test out the workaround yet, but I believe it should work given the reason explained.

Feel free to test out and let me know the outcome.

Thanks.