topic Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version in Alteryx Server Discussions

Windows Authentication error after upgrade from 2019.3 to 2020.1 version

BharathVJ — Wed, 11 Mar 2020 00:49:51 GMT

Hi,

I need urgent support in fixing authentication error in alteryx gallery. I upgraded alteryx server from 2019.3 to 2020.1. After upgrade, when I try to log in to gallery, I received following error. I selected windows integrated authentication in configuration. Can someone please help us to fix this error?

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

robert_derubeis — Wed, 11 Mar 2020 17:16:06 GMT

I did the same upgrade and I am getting the exact same error! Can someone please help ASAP?

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

RoelEsselink — Thu, 26 Mar 2020 08:29:31 GMT

How did you fix this?

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

prashantkunjir — Fri, 03 Apr 2020 06:05:51 GMT

Were anyone able to fix this issue? Alteryx support - Do you have solution to this please?

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

prashantkunjir — Fri, 03 Apr 2020 15:15:59 GMT

There is a bug in product and Alteryx is planning to fix this this month but there is no workaround. We just have to wait for fix to be released.

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

joeGade — Sat, 11 Apr 2020 02:59:54 GMT

Same issue . We upgraded from 2019.1 to 2020.1 ad with AD Authentication .

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

levell_x_dunn — Wed, 15 Apr 2020 20:33:31 GMT

We are still seeing the issue and we have updated using 2020.1.5

Was there anything else that was needed to be done?

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

joeGade — Thu, 16 Apr 2020 04:19:05 GMT

The same thing for me, I am not sure how Alteryx Released without Testing this Basic Feature . We Had to Rollback to 2019.4 version.

We spent a lot of Time Debugging thinking it's our AD issue.

@Community_Admin Please Take a look at this issue.

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

prashantkunjir — Thu, 16 Apr 2020 04:40:33 GMT

Alteryx released minor version 2020.1.5 claiming this bug is fixed. We applied it over 2019.2 in sandbox environment and faced the exact same issue. We've a case open with them.

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

RoelEsselink — Thu, 16 Apr 2020 14:56:10 GMT

Thanks for sharing! This saves us a lot of work!!

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

JamesHa — Thu, 16 Apr 2020 21:19:44 GMT

@BharathVJ, @joeGade and all,

Apologies that you are experiencing this issue. Please roll back to your previous version you upgraded from and restore the db. If you need help with downgrading and restoring the database, please email us at support@alteryx.com. Development has isolated the issue and we have a workaround that requires robo3t or equivalent software. Please reach out to support@alteryx.com and we can assist if you would still like to complete the upgrade to 2020.1 after downgrading.

Thank you

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

joeGade — Thu, 16 Apr 2020 19:54:07 GMT

@JamesHa Also When we upgrade from 2019.1 or 2019.* to 2020.1 The icons on the Gallery for every workflow is missing.

When we roll back it's working okay .so its upgrade issue.

When Changing the Authentication from AD to SAML some time it works some times it won't. (On POC to switch Authentication)

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

JamesHa — Thu, 16 Apr 2020 20:19:09 GMT

@joeGade Thank you for those notes. I will pass them on to the dev team. Anything that comes back from them I will update as I can

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

prashantkunjir — Tue, 21 Apr 2020 08:22:14 GMT

Hi James,

We are still getting the same issue even after this workaround. Alteryx support contacted us, made the change, upgraded to 2020.1.5 and still the login issue is as is.

For other users who are facing this issue, as per Alteryx "WindowsIdentitys" collection name is used as "WindowsIdentity" in 2020.1 which is why it is giving this error.

Thanks,

Prashant

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

JamesHa — Tue, 21 Apr 2020 14:35:05 GMT

@prashantkunjir Do you have a support ticket open and have you submitted gallery logs from the time of the upgrade? If so please let me know the case number. If not could you submit a ticket by emailing support@alteryx.com and then let me know the case number so I can review. Thanks

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

prashantkunjir — Tue, 21 Apr 2020 15:04:00 GMT

Hi James,

Yes we've case #00335904 open and we've shared logs and other screenshots.

Thanks,
Prashant

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

jsetlik — Thu, 23 Apr 2020 17:03:55 GMT

I'm also having the same issue and have opened a ticket.

I can say that this is NOT the case for my install:

All users that tried to login to the updated gallery absolutely still exist in AD (including myself, the admin) and authentication fails. Our infrastructure team verified that there are no failed logins in AD, suggesting that the authentication requests are failing within Alteryx Gallery routines and not even making it out to AD.

Very frustrating.

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

JamesHa — Thu, 23 Apr 2020 17:08:28 GMT

@jsetlik Sorry for you frustration. Can you please open a support ticket with support@alteryx.com and attach your Gallery logs from the date of the upgrade. Default path for those are located here:

Gallery Logs (\ProgramData\Alteryx\Gallery\Logs)

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

jsetlik — Thu, 23 Apr 2020 17:09:34 GMT

Hi James,

Already done.

Re: Windows Authentication error after upgrade from 2019.3 to 2020.1 version

joeGade — Thu, 23 Apr 2020 17:27:45 GMT

I think Alteryx has to Pull down 2020.1 from Downloads list ,its waste of time spending on this if there I no fix . Unless its fixed it should not be put into downloads .

How may hours are being wasted for our companies hours in debugging this while we know its an issue .