topic Re: Workflows Not In Private Studio in Alteryx Server Discussions

Workflows Not In Private Studio

durangomac — Tue, 24 Dec 2019 21:18:19 GMT

I'm getting some strange behavior.

I just published a workflow to my server. I can from workflow results see that it did make it onto the server.

I can drill down to see the workflow details ans I can request it to run again, add it to a collection but I can't see it in my Private Studio nor the Collection.

Any Ideas?

Server 2018.3.5

Designer 2018.3.4

Re: Workflows Not In Private Studio

durangomac — Tue, 24 Dec 2019 22:21:56 GMT

I found this thread, similar situation but the server name hasn't changed.

https://community.alteryx.com/t5/Alteryx-Server-Discussions/Cannot-Find-Workflow/td-p/95968

Re: Workflows Not In Private Studio

vmartinez — Wed, 25 Dec 2019 17:47:38 GMT

Hi @durangomac,

a simple question. is your subscription linked with another user subcription?

Question about your Server configuration, where do you have it installed (cloud or on-premise)?

Server version?

I also recommend to have a look into the gallery logs to see what happens when you upload the workflow.

Gallery Logs (\ProgramData\Alteryx\Gallery\Logs)

Service Logs (\ProgramData\Alteryx\Service\AlteryxServiceLog.log) *** Have a look into several .log files.

Engine Logs (\ProgramData\Alteryx\ErrorLogs)

Windows Event Viewer Log -> Start > Event Viewer > System

Best,

Vianney

Re: Workflows Not In Private Studio

jrgo — Thu, 26 Dec 2019 18:25:54 GMT

@durangomac

Try clearing your browsers cache. Shift+F5 or Ctrl+F5 (either work on Chrome) will clear out the active pages cache.

You can also quickly verify if caching is the issue by running your browser in private/incognito mode as this mode does not use any cache.

Reason for this recommendation is that I've seen Gallery show or behave strangely after a Server upgrade, especially if the upgrade included changes to Gallery.

Hope this helps!

Jimmy
Teknion Data Solutions

Re: Workflows Not In Private Studio

durangomac — Thu, 26 Dec 2019 19:03:08 GMT

@jrgo

I did make sure it wasn't caching. Thanks for the suggestion.

I actually just sent logs using the LumberMill app to support. We'll see what they find.

Mac

Re: Workflows Not In Private Studio

durangomac — Thu, 26 Dec 2019 21:48:42 GMT

The issue was Lucene locks and if you see them also you should contact support to get commands to clear them. Support also had me reindex Gallery Lucene to recover the workflows that were published while the locks were active.

Appears I'm back to normal, thank you.

Mac

Re: Workflows Not In Private Studio

AnilD — Sat, 08 Feb 2020 21:34:16 GMT

Hi @durangomac ,

We have the exact same issue.

Can you suggest how you cleared the locks and re-index gallery?

I have a case open with support but hoping if I can get a quick solution.

Thanks,

Anil

Re: Workflows Not In Private Studio

durangomac — Tue, 03 Mar 2020 22:19:58 GMT

Sorry not getting back to you. You probably got the queries from support, I said I wouldn't post them because I agree that we don't need to have people just running random queries on their servers to change data.

Mac

Re: Workflows Not In Private Studio

AnilD — Thu, 05 Mar 2020 21:18:38 GMT

I worked with the support and resolved this issue. I agree that running these queries without experience it risky.

Re: Workflows Not In Private Studio

RajeshR281226 — Wed, 29 Dec 2021 17:17:36 GMT

Hi @AnilD What is the resolution given by support team?