topic Re: Workflows hang on Azure Server in Alteryx Server Discussions

Workflows hang on Azure Server

gsjacobs — Tue, 10 Dec 2019 14:30:57 GMT

We are experiencing an intermittent issue with workflows running on our Azure server. The workflows start running but hang up. they will eventually max out resources causing the entire environment to hang up. The remedy is to stop and restart the Alteryx Service. At times, it required a restart on the virtual server to re-establish authentication. Before being put in the Azure environment, the workflows are tested in the locally installed (laptop) Designer and on-Prem sandbox server. There are no issues there, only in the Azure environment. Has anyone experienced the same or similar issue?

Re: Workflows hang on Azure Server

WilliamR — Tue, 17 Dec 2019 16:37:20 GMT

Hi,

which azure instance are you using ?

(If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.)

Re: Workflows hang on Azure Server

LisaL — Sun, 22 Dec 2019 02:03:33 GMT

@gsjacobs

If you are still having these issues, you can contact Support for help. They'll want you to submit RuntimeSettings.xml for each node, and logs. Please refer to this Community KB article or this pair of articles for guidance on how to gather logs from your server.

Re: Workflows hang on Azure Server

gsjacobs — Mon, 23 Dec 2019 12:14:58 GMT

Hi Lisa,

I have submitted a support request and turned the issue over to our Production system admin.

Thank you.

Re: Workflows hang on Azure Server

ScottZorn — Fri, 14 Feb 2020 17:59:12 GMT

Do you have a good set of specs for running Designer on a Windows 10 Pro desktop running in Azure?

We have been testing, and just can't get workflows to run anywhere close to what we see on desktops (4x slower foro example)

The CASS engine is the part that we're speinding the bulk of the processing time on.

Re: Workflows hang on Azure Server

LisaL — Sun, 15 Mar 2020 00:07:42 GMT

@ScottZorn

The single best piece of advice I can offer on CASS is to load it onto a local drive even if you otherwise use a network installation for your Insights. The CASS data set is small enough so that it's worth committing the drive space to eliminate the network delays.

Re: Workflows hang on Azure Server

gsjacobs — Mon, 16 Mar 2020 15:42:51 GMT

A support ticket was opened, the requested information was provided, but the case was closed without resolution.

Re: Workflows hang on Azure Server

BarbaraBonanno — Thu, 17 Sep 2020 14:29:56 GMT

I am experiencing the same issue with moving our onprem system to Azure. Support is less than helpful. Was there a solution to this?

Re: Workflows hang on Azure Server

gsjacobs — Thu, 17 Sep 2020 16:34:50 GMT

I am no longer at the company where we experienced this issue. As far as I know it was never resolved.