topic Re: Desktop usage is not reporting properly in Alteryx Server Discussions

Desktop usage is not reporting properly

mlingama — Thu, 10 Oct 2019 17:20:42 GMT

We are trying to use the

Alteryx_Server_Usage_Report.yxmd

worklfow to report on desktop usage. I have modified my RuntimeSettings.xml file to log my desktop usage. By adding:

<Designer>
<PhoneHomeUrl>https://mh-alteryx01.ourserver/gallery/</PhoneHomeUrl>
</Designer>

I have restarted my machine afterwards. My data is getting logged to the Mongo Database: Alteryxgalley and usagereports "table:. However, my data is like below in the data column:

{"SampleModule":"C:\\Alteryx\\usage\\mongo connection.yxmd","ToolUsage":[]}

Since all SampleModules are filtered, I am not getting any usage information.

Do I need to make any other changes?

Re: Desktop usage is not reporting properly

SophiaF — Tue, 15 Oct 2019 10:53:19 GMT

@mlingama you should be fine with just the changes you have made - there are multiple entries that get logged for a run, which is why in our server usage report you can see that some are filtered out. Do you have any entries that are coming out of the report successfully? I would also note that your versions of the Server Usage Report and Server must match to account for any new schema changes to the database.

Re: Desktop usage is not reporting properly

mlingama — Wed, 16 Oct 2019 21:02:10 GMT

HI Sophia,

I do have some that are coming out successfully. The only ones that are coming thru are the ones where we create new workflows. If we are running existing workflows or changing them then they are getting filtered out.

Mahesh

Re: Desktop usage is not reporting properly

SophiaF — Fri, 15 Nov 2019 09:50:16 GMT

@mlingama it could be that your version of the report is not correct or has been modified, or in the worst case the Designer is not reporting back to the Server accurately. I would suggest opening up a ticket with the Support team who can dig into it with you!