topic Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err in Alteryx Server Discussions

CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned error 1073741502

Tirumal — Mon, 04 Feb 2019 00:09:39 GMT

The external program "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741502

All the crew macros jobs are failing in schedule. The workflows are working if run manually instead of schedule.

Things checked:

Reinstalled Crew macros in D drive
checked the path of macros in C:\ProgramData\Alteryx\DataProducts\AddOnData\Macros: pointing to the one installed[Settings]
DefaultFolder=CReW Macros
MinimumAlteryxVersion=10.0
Path=D:\AlteryxMacros\Macros\Macros
Added the path in environmental variables

Restart of the server helped to resolve the issue temporarily.

The same issue popped up again during the weekend.

Checked workflow dependencies and tested, its unable to find the directory.

All the jobs were running fine previously, but the issue started from 2 weeks.

There were user-defined macros created recently but checked it is not affecting this as the restart of the server ran all jobs normally.

Versions:

Latest Crew macros

Alteryx Version: 2018.2

64 BIT Windows Server 2012 r2

If someone has come across this issue previously or know any solution to this issue please let me know.

Thanks in advance.

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Paulteryx — Mon, 04 Feb 2019 20:52:50 GMT

Hi, have you checked to see if you have valid credentials in Alteryx System Settings under "Run As"? This is the place that will house credentials that will give scheduled and Gallery loaded workflows access to directories in your environment. If you don't have credentials there, Alteryx uses the system default which generally does not have access to much in the environment.

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Tirumal — Mon, 04 Feb 2019 21:35:13 GMT

Hi Paul, Thanks for the reply.

We are using a service account ID for "Run As" in the settings and it has access to all directories in the server.

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Rich_Stebles — Fri, 28 Jun 2019 10:08:54 GMT

Hello

Did this get resolved? I am facing a similar issue this morning

Thanks

Regards

Richard

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

LisaL — Fri, 28 Jun 2019 14:25:21 GMT

@Rich_Stebles

Not that I'm aware of, but you are not the only person who's recently observed it. I'll keep this space posted with whatever I discover.

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Tirumal — Tue, 02 Jul 2019 00:44:53 GMT

Restart of the server fixed the issue. It came in for some time, but now it's stable.

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Paulteryx — Tue, 02 Jul 2019 15:14:37 GMT

Never underestimate the solving power of turning it off and back on again!

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

dineshp — Fri, 30 Aug 2019 03:39:01 GMT

@Tirumal @MarqueeCrew @LisaL

I am facing the same issue in gallery server. I am using CREW LIST RUNNER to pickup my workflow and run it from shared drive.

Tool #4: Tool #3: Iteration #1: Tool #5: Record #1: Tool #2: Tool #2: The external program "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741502
Tool #4: Tool #3: The output connection "Logs" was not valid

I cannot request my admin team to restart the clustered server, Please let me know if you know any other solution?

Thanks

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

psyrio — Wed, 02 Dec 2020 08:51:19 GMT

Hello,

I have the same problem in Designer too. Do you have a solution please?

Regards,

Psyrio

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

Plunketj — Tue, 20 Jul 2021 00:39:54 GMT

Did anyone ever solve this?

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

ziweipi — Fri, 10 Mar 2023 15:39:56 GMT

I am having this problem as well. Any anyone found a solution to it? I tried Alteryx designer version 2021.4 and 2022.3. They both gave me the same errors. It worked fine when i was in Alteryx designer version 2020.4, I am not sure whether it is something to do with the Alteryx version?

Error: Runner (1): Macros\SupportingExes\AlteryxRunner.exe" returned an error code: -1073741512

Re: CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned err

mjackey — Mon, 29 Jul 2024 22:34:45 GMT

I know this is a bit of an old post, but I just had this same issue on a worker node.
I needed to add the Alteryx\bin folder to my environment variables PATH and it started working.