topic Gallery goes inaccessible frequently ('404 - File or directory not found error') in Alteryx Server Discussions

Gallery goes inaccessible frequently ('404 - File or directory not found error')

VJ_dup_337 — Mon, 07 Jan 2019 13:10:22 GMT

Hi Alteryx Team,

Post upgrading to 2018.4 we notice our Alteryx gallery goes inaccessible frequently & we get '404 - File or directory not found error'.

Can you please help to identify issue here?

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

Paulteryx — Tue, 08 Jan 2019 20:05:24 GMT

In this case I would recommend you check your logs. Their location depends on how you set up your Alteryx System settings on the Server. But in a typical install they are located at C:\programdata\alteryx\service.

To verify the location of yours, please go to your Alteryx System settings under Controller-->General. You will also find logs in the Gallery directory that may be of some assistance.

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

sathiya — Fri, 11 Jan 2019 02:37:44 GMT

I will also check Windows log - some version back when we had the issue - Gallery service got interupted by mongo DB processor

or As any Software vendor says "Upgrade... " if possible

Thanks

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

leonhast — Wed, 07 Aug 2019 13:08:15 GMT

Hello VJ,

is there any solution for this problem yet?

We are facing the same issue.

Best regards

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

sathiya — Wed, 18 Sep 2019 20:47:26 GMT

Another option is to have Service restart

In Services - right click - properties - Recovery

This will help to restart

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

leonhast — Tue, 08 Oct 2019 14:37:01 GMT

This will cancel the progress of all currently running workflows, because the engine is still running.

Plus someone has to do this manually.

From a server application, I expect the robustness to recover on its own, without loosing any progress.

Re: Gallery goes inaccessible frequently ('404 - File or directory not found error')

JRendon — Tue, 31 Aug 2021 18:33:50 GMT

For me what worked was:

Check the Gallery Logs, and Server Application Logs. Checking that there isn't anything else affecting the Gallery.
Check the Alteryx Scheduler, making sure that you're not breaking an active workflow.
Restart the 'Alteryx Service'
After restart, check to see if the Gallery is working, check your Gallery logs and Server Application log. Again making sure there aren't any new errors.

Hope that helps.