topic Re: 2018.3 Insight Tool & Gallery in Alteryx Server Discussions

2018.3 Insight Tool & Gallery

Aguisande — Fri, 31 Aug 2018 01:36:15 GMT

Hi Community,

I need some help with the new Insight Tool.

I have a very simple workflow that reads an input, and then I want to have an Insight.

I read my datasource, drop an Insight tool in the canvas, create the layer, the Insight looks great.

I select my Gallery (a local one @localhost/gallery) and publish my insight.

The new insight appears on the Gallery,

but when I click it to see it, I receive a:

"Error rendering insight. If this problem persists, please contact your Systems Administrator."

What am I doing wrong? Any help will be welcome.

Re: 2018.3 Insight Tool & Gallery

MikeSp — Fri, 31 Aug 2018 05:50:04 GMT

Hi @Aguisande,

The first thing I'd suggest would be to make sure that your Alteryx Server is setup to be able to handle Insights. You might be running into an issue where Insights are disabled on your server if you have not gone through the Alteryx System Settings since upgrading your server.

If you've already done this, make sure your workflow was also uploaded to the Gallery, as is noted in the documentation here:

https://help.alteryx.com/current/Insight.htm?Highlight=insight

Hope this helps!

Re: 2018.3 Insight Tool & Gallery

Aguisande — Fri, 31 Aug 2018 13:27:49 GMT

Mike, thanks for answering.

All you mentioned was already done,exactly as your screenshots, so must be something else.

Re: 2018.3 Insight Tool & Gallery

KevinP — Fri, 31 Aug 2018 15:13:49 GMT

@Aguisande Can you advise if your Gallery base URL is http(s)://hostname/gallery/ or http(s)://hostname/? If your Gallery does not use the '/gallery' path can you try adding it back to see if it resolves your issue?

Re: 2018.3 Insight Tool & Gallery

Aguisande — Fri, 31 Aug 2018 15:30:06 GMT

Hi Kevin,

It's using http://hostname/gallery already.

Re: 2018.3 Insight Tool & Gallery

Aguisande — Fri, 31 Aug 2018 15:30:26 GMT

Re: 2018.3 Insight Tool & Gallery

KevinP — Fri, 31 Aug 2018 16:17:46 GMT

@Aguisande Thank for confirming. If you have followed all of @MikeSp's recommendations (please double check this), your gallery is using the http(s)://hostname/gallery url, and you are still encountering this error I would recommend opening a case with support. This way we can schedule a some time to take a look at this with you. Please include a link to this post in your support request.

Re: 2018.3 Insight Tool & Gallery

jarrod — Fri, 05 Oct 2018 17:53:02 GMT

Any fix for this? i'm coming across this in the new version 2018.3.5.

Re: 2018.3 Insight Tool & Gallery

Aguisande — Thu, 29 Nov 2018 23:54:32 GMT

Hi all

Today, with Jake Samuels help, we found the cause of this behavior (at least in my computer)

My Computer name had some dashes in the name.

Procedure to fix this:

- DEACTIVATE your license (I didn't at first so I had to do everything twice)

- Remove the "especial" characters from your computer name

- Reboot your computer

- ReINSTALL your license

- You should be able to see your insights in the Gallery

This should do (at least did it for my case)

Hope this helps

Re: 2018.3 Insight Tool & Gallery

MikeSp — Fri, 30 Nov 2018 00:41:08 GMT

Hi @Aguisande,

I actually chatted with @JakeS while you were encountering this issue. I believe yours might've had to do with the "-" at the beginning of your machine's hostname and I'm not sure it would've been specifically related to the license. However, with the licensing the license is tied to the machine's hostname which is likely why you had to re-license.

The thought from the support side at the moment is the Insight rendering may have been trying to use something like "http://-hostname-1" where a dash at the beginning of the URL seems to have been confusing the Insight worker and throwing a bad host error in the service logs.

As an interesting read, RFC942 mentions that hostnames ideally not begin with a non-alpha character for internet operations (see assumptions section, point 1). This may be why we were encountering the issue.

https://tools.ietf.org/html/rfc952

Thanks for your input here!

Re: 2018.3 Insight Tool & Gallery

AnupD — Thu, 09 May 2019 18:56:19 GMT

Hi@MikeSp

I'm also facing similar issue. I've followed all the recommended steps mentioned in the screenshot. Gallery base URL includes '/gallery' path. I don't have any special characters in my computer name.We currently use 2019.1 Designer and Server, with Single Node, IWA authentication.

To troubleshoot further, I logged into the server and reviewed Gallery and Service logs. Gallery logs did not give me much information. Service logs had following Messages with LogLevel as 'Error' and ServiceId as 'Insight_Render'

InsightRenderer.cpp: 132. Timeout rendering insight.
InsightWorkerHandler_ReadBody_Error: <Timeout rendering insight.>
ServicePlugin_Insight.cpp: 45. Timeout rendering insight.
InsightHandler_ReadBody_Error: <Timeout rendering insight.>

I verified InsightCache folder in Service->Staging and I see 'insight.sqlite' and 'insightDescription.json' files there, for each run I attempted.

Also, I looked into 'RuntimeSettings.xml' file, but I did not see any time-out setting there.

What else can I do to troubleshoot this issue? Is there a known resolution for this error?

Thanks.

Re: 2018.3 Insight Tool & Gallery

MikeSp — Thu, 09 May 2019 19:26:13 GMT

Hi @AnupD,

One thing I might recommend checking would be to make sure that the port range you have specified in the Alteryx Server's Insight settings is not blocked as this could cause timeout situations to occur.

Does the same behavior occur if you access your Gallery from the Gallery machine's desktop, just to rule out network issues?

Is this the only Insight failing in the environment?

If the answer to these questions is yes, this is likely an issue that someone will need to spend a bit of time analyzing. I'd highly recommend reaching out to our Support team so that we can really dig into the issues at hand and help you determine what might be going on!

https://community.alteryx.com/t5/Support/bd-p/SupportPage

Thanks!

Re: 2018.3 Insight Tool & Gallery

AnupD — Thu, 09 May 2019 20:11:36 GMT

Thanks for your prompt response. Local addresses are currently blocked on the sever actually. I won't be able to open Gallery from the server machine. Let me get the local traffic up, verify the port range is not blocked and then test it again. Thanks for your help!

Re: 2018.3 Insight Tool & Gallery

AltAddict26 — Thu, 19 Dec 2019 16:25:17 GMT

Hi Mike! How did you get to the page that you added the screenshot for? I'm a Curator so I believe I should have access to this. Thank you!

Re: 2018.3 Insight Tool & Gallery

MikeSp — Thu, 19 Dec 2019 17:08:17 GMT

Hi @AltAddict26 ,

Thanks for reaching out!

The settings are within the Alteryx System Settings application, which is located directly on the server machine(s) that Alteryx Server is deployed to in your environment. You may need to reach out to a contact that has direct Remote Desktop (RDP) access to your Alteryx Server machine(s) to enable this feature. The options to enable this feature set are not exposed through the Gallery Administration web pages as it requires a restart of the back-end services on the machine.

If you have any questions while enabling this feature set or run into any unexpected behavior, I might advise opening a new Community thread or reaching out to our Customer Support team!