topic Re: Not seeing new users in Alteryx Server Discussions

Not seeing new users

Carlos_A — Fri, 13 Jul 2018 08:21:15 GMT

Hi all,

I've recently added a few new users to my company's gallery but I am unable to find them as users, I had to search for their private studios to locate them and move to a desired studio, see example below:

I added the user Lucy and searching for it returned no results

i was able to find her private studio and then move her to the studio I want. Currently this is the only way I can find these users I added (about 14 of them)

Clicking on the user name on the studio brings me to the Edit User page, so the user exists. I was also able to login as the user, download workflows, etc.. but I still can't search for the user.

This is an issue because I have to add the user to a data connection, but since I can't search for them, I can't add them, Anyone experienced this before?

Currently using Alteryx Server v11.3

Re: Not seeing new users

Derangedvisions — Mon, 16 Jul 2018 15:31:28 GMT

Correct me if i'm wrong- but I think if you have "enable users to register" they have to register after you have added them for them to show up.

Re: Not seeing new users

Carlos_A — Mon, 16 Jul 2018 20:42:01 GMT

Hi @Derangedvisions

Can't say i'm a server expert, but I believe the button only enables/disables manual user registration (i.e. a user goes to the server page and chooses to register). It doesn't seem to affect a user, after the admin has added him/her. From the docs:

"By default, users are not allowed to sign up for access to your company's private Gallery. To allow users to sign-up for your company's private Gallery, on the Users page, select Yes for Enable User Registration."

I also tried changing that option to "No" and add a new user, but I am still unable to see them.

Thank you,

Carlos

Re: Not seeing new users

Derangedvisions — Tue, 17 Jul 2018 15:50:31 GMT

@Carlos_A - interesting - I actually just added someone to our server, and i'm seeing the same thing you are (she isn't even showing up under users)

Could be a bug- this is the first time I've added someone since we upgraded to 2018.2. I'll have to look into this further!

Let me know if you figure it out!

Re: Not seeing new users

Carlos_A — Wed, 18 Jul 2018 07:16:27 GMT

@Derangedvisionsinteresting that is happening to other users as well as in newer versions, we are still using version 11.3 of the server.

I have contacted Alteryx support and sent some logs to them, i'll post here again if I hear anything back.

Re: Not seeing new users

Derangedvisions — Wed, 18 Jul 2018 13:00:12 GMT

I have also contacted support! i'll be interested to see if it's the same issue (even with us using different versions)

Re: Not seeing new users

PaulN — Mon, 23 Jul 2018 10:58:38 GMT

Hi @Derangedvisions,

I was on a call with @Carlos_A earlier today and we fixed his issue. We had to rebuild the search index of Alteryx Gallery (Lucene). This operation is generally done in coordination with Customer Support. As I understand that you have already logged a ticket with our team, my colleagues will be able to assist you.

Kind regards,

Paul Noirel

Sr Customer Support Engineer, Alteryx

Re: Not seeing new users

Derangedvisions — Mon, 23 Jul 2018 13:30:39 GMT

Thanks @PaulN unfortunately we tried that and it didn't work- so they are still looking into it.

Re: Not seeing new users

EddieW — Mon, 23 Jul 2018 20:50:53 GMT

Hi @PaulN

We tried clearing locks and re-indexing today with @Derangedvisions and this time it resolved the issue. We verified and the missing user is now showing up.

Re: Not seeing new users

Peter_K — Thu, 06 Dec 2018 23:14:19 GMT

We are also seeing this is our test 2018.3 environment. Can somebody please post the steps required to resolve it?

Re: Not seeing new users

Stephan_Braun — Fri, 07 Dec 2018 13:12:37 GMT

I notice same issue after upgrading to 2018.2.

Can you share the procedure to fix it?

Kind regards,

Stephan

Re: Not seeing new users

Peter_K — Mon, 10 Dec 2018 00:44:12 GMT

Hi Stephan,

You probably need to raise a support ticket for this. I've just been on the phone for an hour with support, and they have a workflow which they ask you to run in addition to various cleanup on the MongoDB.

Hopefully you have more luck than we did - couldn't get to a persistent fix. I'll be going back to an old backup. Thankfully this is just our test environment.

Peter

Re: Not seeing new users

StephenRuhl — Thu, 11 Apr 2019 18:38:22 GMT

Hello @Peter_K and @Stephan_Braun, what you are seeing is a hidden feature for moving Workflows out of a Private studio so that they do not get orphaned. Please see this Knowledge Base Article that explains what is happening.