topic Re: Time Zone Support Pop-up window not going in Alteryx Server Discussions

Time Zone Support Pop-up window not going

stevelogue1980 — Thu, 15 Sep 2022 20:38:51 GMT

Hello,

When i log to the Gallery, Time Zone Support Pop-up window is coming and when I select Time zone filter, its blank and tried to pick blank value and save, but still not going

Re: Time Zone Support Pop-up window not going

patrick_digan — Fri, 16 Sep 2022 12:07:52 GMT

@stevelogue1980 Can you try hitting holding Shift and then hitting F5 to see if that gets it?

Re: Time Zone Support Pop-up window not going

EdP — Thu, 06 Oct 2022 17:02:32 GMT

For some customers, refreshing and immediately clicking a menu item on the left (like Collections) before the dialog appears will allow the list of time zones to correctly populate the dialog. The timing is tight, so it may take a couple of tries. This issue is being investigated. (case 00569130)

Re: Time Zone Support Pop-up window not going

iamRandy — Wed, 26 Oct 2022 19:17:04 GMT

I tried that method and i still get the time zone support and unable to bypass.

Re: Time Zone Support Pop-up window not going

EdP — Wed, 26 Oct 2022 21:02:19 GMT

I'm opening case 00579114 for you

Re: Time Zone Support Pop-up window not going

rwebb12 — Tue, 11 Apr 2023 12:43:11 GMT

Has this time zone box been resolved yet?

Re: Time Zone Support Pop-up window not going

EdP — Wed, 12 Apr 2023 16:56:16 GMT

This issue is with our Dev Team now (defect TCPE-506).

Re: Time Zone Support Pop-up window not going

AtlasDougged — Mon, 05 Jun 2023 14:06:37 GMT

Having a user with similar issue. Any pointers on how to get it resolved?

Re: Time Zone Support Pop-up window not going

EdP — Wed, 07 Jun 2023 02:04:17 GMT

@AtlasDougged

As mentioned above: For some customers, refreshing and immediately clicking a menu item on the left (like Collections) before the dialog appears will allow the list of time zones to correctly populate the dialog. The timing is tight, so it may take a couple of tries.

If that's not working, please open a Support ticket and you can mention my name, Ed Phelps, and I can walk you through setting the timezone directly in the user record in Mongo. This is a quick workaround.

Our 2023.1 Server UI was largely rewritten in a new UI framework and appears to have addressed this issue, as well as creating a smoother UI experience.

Re: Time Zone Support Pop-up window not going

djcharon1 — Thu, 10 Aug 2023 17:38:33 GMT

This works. Thank you!

Re: Time Zone Support Pop-up window not going

johnsond — Mon, 21 Aug 2023 19:42:31 GMT

Hi - Has this issue actually been resolved? We just installed the latest available for 2023.1 and I was able to access gallery once before this pop-up now prevents moving forward.

Re: Time Zone Support Pop-up window not going

djcharon1 — Tue, 22 Aug 2023 00:00:09 GMT

I don't know if it is resolved in a newer version but we were able to resolve by using Shift +F5.

This solution was from these discussion boards.

Re: Time Zone Support Pop-up window not going

stephenkopriva — Fri, 25 Aug 2023 15:10:21 GMT

In previous Gallery versions, the refresh and click another option method worked just fine. However, in the new version of Alteryx server, the time zones populate but the 'Save' button is frozen.. It is impossible to login with a new account for the first time in the new server version.

Re: Time Zone Support Pop-up window not going

EdP — Thu, 24 Aug 2023 14:23:53 GMT

Hi @stephenkopriva --

I've opened a case for you regarding the timezone Save button being unresponsive, case 00648887, and I'll email you from that case to better understand what's happening. We believed we had corrected the timezone selection issue and I'd like to see what's happening for you.

"The new server doesn't allow 'List of Sheet Names' import" -- this was a defect in the initial 23.1 release and was corrected in 23.1 Patch 2 (TPRI-2493). I'm sorry for this defect's impact on your workflows, but I'm hopeful your Server admin can apply the Patch at the next service interval they have scheduled.

Ed
Alteryx Sr CSE

Re: Time Zone Support Pop-up window not going

EdP — Fri, 25 Aug 2023 01:52:43 GMT

The issue stephenkopriva raises regarding the timezone list appearing but the Save button not working is specific to 23.1. We've identified this as a defect related to users with no First and/or Last name, which is common with Service accounts but would not affect typical users (Cher, Beyonce, and Rambo excepted). Defect GCSE-1628.

Re: Time Zone Support Pop-up window not going

stephenkopriva — Fri, 25 Aug 2023 15:11:40 GMT

This appears to be the fix. Thank you so much for turning around so quickly!

Re: Time Zone Support Pop-up window not going

compass — Thu, 26 Oct 2023 15:32:39 GMT

@EdP is there a proposed workaround to Defect GCSE-1628?

Re: Time Zone Support Pop-up window not going

EdP — Thu, 26 Oct 2023 18:47:40 GMT

@compass

Hi -- A few issues have been mentioned in this conversation. GCSE-1628 is specific to 23.1 Server where a new user doesn't have a first or last name (common for Service Accounts). The behavior experienced is that the list of timezones will appear as expected, but the Save button will be unresponsive (if viewing the Chrome debug console errors will appear when the Save button is clicked stating the Last name--or First name--can't be blank). If this is the experience you're having the workaround is to add a First or Last name to the Mongo collection of users, then reload the browser and attempt the login again). This can be done through an API, PUT /v3/users/{id}.

If you have any issues with this, please open a case and you're welcome to ask for me and we'll get your user going!

Ed Phelps

Re: Time Zone Support Pop-up window not going

LeeJD — Mon, 10 Jun 2024 16:36:21 GMT

Hi All,

We've just gt Alteryx server and I have the same problem as highlighted original on this thread, where the Time zone pop-up window wont disappear.

I tried Shift + F5, but that did not work - does anyone have any other suggestions on how to resolve this?

Thanks,

Re: Time Zone Support Pop-up window not going

lee75clark1 — Tue, 11 Jun 2024 08:04:22 GMT

Hi LeeJD, did you ever get this resolved we have just purchased server and have the same issue we are on version 2023.2.1?

Regards

Lee Clark