topic Re: Cannot synchronise DCM between Server & Designer in Alteryx Server Discussions

Cannot synchronise DCM between Server & Designer

chrisha — Thu, 20 Apr 2023 09:22:03 GMT

Hi everyone,

we've recently upgraded to Alteryx 2022.3 and would like to make use of the DCM for managing our credentials.

We have DCM enabled on both the Server and the Designer machines (screenshot from Designer machine, settings identical on Server):

When trying to synchronise credentials on the Designer, however, we cannot connect to our Gallery:

Server connection failed. Check your network connection and server credentials.

Connecting to the Gallery for opening and saving Workflows works without a problem. We are using "Integrated Windows authentication with Kerberos" for authenticating users.

Any points what might be the issue here?

Best regards

Christopher

Re: Cannot synchronise DCM between Server & Designer

gabrielvilella — Thu, 20 Apr 2023 14:41:39 GMT

Does the version number match between Designer and Server? The full version number.

Re: Cannot synchronise DCM between Server & Designer

chrisha — Thu, 20 Apr 2023 14:56:26 GMT

Yes:

Designer:

Version: 2022.3.1.450 Patch: 2

Server:

Firewall allows traffic on ports 80 and 443 per Server documentation. Port 27018 is filtered as we are using the embedded MongoDB on a single server instance (single node).

Any other ideas?

Best

Christopher

Re: Cannot synchronise DCM between Server & Designer

gabrielvilella — Thu, 20 Apr 2023 15:28:57 GMT

You might need to raise a support ticket.

Re: Cannot synchronise DCM between Server & Designer

SeanAdams — Tue, 09 May 2023 12:54:22 GMT

Hey @chrisha - did you manage to get to the bottom of this one - this is an important discussion as more and more of us start leaning on DCM - and so if you've managed to figure this out it would be great to hear what helped here!

Re: Cannot synchronise DCM between Server & Designer

chrisha — Thu, 11 May 2023 16:41:43 GMT

I talked to support, the fix was simply removing the Gallery connection and re-adding it. Afterwards everything synced fine.

Re: Cannot synchronise DCM between Server & Designer

SBK — Wed, 12 Jul 2023 09:35:12 GMT

I have a similar issue where I can't sync server connections to my Designer. I can connect and open gallery workflows just fine, but I get the below error "Server response decryption has failed" when syncing connections in my connection manager.

Anyone have any idea what could be the cause? I tried recreating the connection multiple times but still the same error.

Re: Cannot synchronise DCM between Server & Designer

mjackey — Thu, 28 Sep 2023 18:51:24 GMT

SafaB
Were you able to resolve your issue? I am having the same issue.

Re: Cannot synchronise DCM between Server & Designer

SBK — Sat, 30 Sep 2023 11:28:27 GMT

Hi Mjackey,

My Org IT folks performed a reindexing of the MongoDB and I believe it's what helped. I haven't come across this error since.

Re: Cannot synchronise DCM between Server & Designer

rhipp87 — Thu, 27 Jun 2024 16:40:41 GMT

I'm having this issue after upgrading to 2024.1. How do I go about removing the Gallery connection?

nevermind: Solved: How do I remove gallery connections in Designer - Alteryx Community

Re: Cannot synchronise DCM between Server & Designer

scancissu01 — Fri, 23 Aug 2024 14:40:04 GMT

We are having this issue in Alteryx Server and Designer 2023.1.1.336.

When trying to sync credentials from the Designer, I get the following error:

Steps to reproduce -> go to Connection Manager from Alteryx Designer -> Synchroize -> Select the Gallery

"Server REsponse decryption has failed"

We tried many approaches, like restarting service, recreating the Gallery on Connection Manager, mongo DB reconnect, nothing works. We also opened a CASE in Alteryx, but no reply from them yet.

One curious thing: I am able to synchronize using the Designer in the Alteryx Gallery itself (we have a multiple node solution, where Gallery, Controller, workers and Mongo DB instances are separated).

Any help is welcome!

Thanks

Sidney

Re: Cannot synchronise DCM between Server & Designer

scancissu01 — Tue, 01 Oct 2024 11:33:22 GMT

I am having the same issue, from time to time. I opened a CASE in Alteryx, but nothing yet. I wonder if someone was able to solve it. I tried many different approaches. Guess Mongo DB reindex might help.

Re: Cannot synchronise DCM between Server & Designer

scancissu01 — Fri, 11 Oct 2024 13:03:50 GMT

I am having this issue with Alteryx 2023.1. When trying to sync between Designer and Server, get the "Server Response Decryption has failed" message. We have a 6 node environment, being one controller, 2 workers, 1 gallery and 3 mongo DB. We opened a CASE in Alteryx for more than 2 weeks, but no solution yet. I tried to restart services, delete mongo DB locks, etc, but issue remains.

The interesting part is that, if try to synchronize using the Designer in the Gallery Server itself, it works fine. So I wonder it's something about the certificate or communication.

I will keep this updated when I am able to solve this issue.

Thanks,

Sidney

Re: Cannot synchronise DCM between Server & Designer

HARICHANDRAPRASAD — Sat, 09 Nov 2024 18:35:48 GMT

Hi Chrisha,

Is there any luck against this issue. We are also facing same issues. Could you please help