topic Re: Entering Credentials has been disabled -- Bad Version of provider in Alteryx Server Discussions

Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Wed, 14 Dec 2022 17:59:10 GMT

My company is new to using the gallery, and I'm trying to set up gallery connections. I'm getting the "Entering Credentials has been disabled" error. Checking the logs, though, this is not coming from a permissions error like other discussions on this topic. We are using the LocalSystem user for the service, and the logs are pasted below: Any idea how to fix this?

2022-12-13 05:00:01.361000,NOTICE,155136,AlteryxService,,,,,,,,,"AlteryxService_InitLocalEncryptedStorage: Initializing encrypted storage locally."
2022-12-13 05:00:01.365000,ERROR,155136,AlteryxService,,,,,,,,,"AlteryxService_InitLocalEncryptedStorage_Error: Error importing keys to Microsoft\Crypto\RSA\MachineKeys\ directory in ProgramData: Bad Version of provider. (-2146893817)"

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Thu, 15 Dec 2022 16:10:33 GMT

Hi @PythorZ

Are you trying to set up Gallery data connections or a gallery connection in Designer?

I would make sure the local system account on the Server machine has all of the following permissions listed here

I would make sure the following setting is enabled if you are trying to select credentials.

I would also recommend checking out a community article that has some resolution steps KB Article.

Did you recently upgrade the server?

Hope this helps.

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Thu, 15 Dec 2022 13:08:46 GMT

I get this error when I click "Test Connection" while trying to add a new connection in the Gallery interface.

I've been through the KB article, but since we're using LocalSystem, and that doesn't appear to be a user you can add permissions to a folder for, it didn't help much. Also, I'm not getting the "Access is denied" error in the logs, instead I have the "Bad Version of provider" error I posted.

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Thu, 15 Dec 2022 15:04:45 GMT

Hi @PythorZ

Can you provide a screenshot of the error message?

Does this error occur in the gallery data connections tab or credential admin tab?

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Thu, 15 Dec 2022 15:18:13 GMT

This is the data connections admin tab.

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Sat, 17 Dec 2022 02:50:02 GMT

Hi @PythorZ

Typically the root cause is that the Alteryx Service account has insufficient permissions to the server's machine key directory (%ProgramData%\Microsoft\Crypto\RSA\MachineKeys) or specifically the Alteryx Machine Key which is used to encrypt/decrypt user credentials and Gallery data connections.

I would recommend following this post. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credentials-has-been-disabled-quot/ta-p/464816

Can you make sure the current local server admin account has these permissions?

After setting these permissions, you will need to restart the service.

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Fri, 16 Dec 2022 18:24:52 GMT

I've already been through both those pages. As I've indicated, the message listed under "Diagnosis" on that first page does not appear in my logs. My logs have a different message, dealing with a "Bad Version".

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Fri, 16 Dec 2022 18:41:53 GMT

I would recommend reaching out to support@alteryx.com

Re: Entering Credentials has been disabled -- Bad Version of provider

fmvizcaino — Fri, 16 Dec 2022 19:07:15 GMT

Hey @PythorZ ,

Is this a new server installation? Did you perform an upgrade or the host recovery process?

Best,

Fernando Vizcaino

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Fri, 16 Dec 2022 19:15:25 GMT

Sort of? I believe the server was uninstalled and reinstalled on Monday (someone wanted to move to 2022.3, but didn't realize there wasn't a server version yet), but I can't say that it was working before that. I'm the first person in my company to try to add Gallery connections.

Re: Entering Credentials has been disabled -- Bad Version of provider

fmvizcaino — Fri, 16 Dec 2022 19:23:06 GMT

Do you have access to the server machine?

If so, could you try regenerating the controller token, please? And then click next all the way and finish to restart the service.

Best,

Fernando Vizcaino

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Fri, 16 Dec 2022 19:33:46 GMT

Hi @PythorZ

Would it be okay to completely remove Server from the environment, and re-set the Alteryx installation on the server machine?

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Fri, 16 Dec 2022 19:40:33 GMT

I do, but I'll need to schedule time to be allowed to restart the service. I'll let you know if that helps.

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Fri, 16 Dec 2022 19:51:44 GMT

I've regenerated the token and restarted the service, same error shows in the new log file:

2022-12-16 19:44:51.654000,ERROR,131328,AlteryxService,,,,,,,,,"AlteryxService_InitLocalEncryptedStorage_Error: Error importing keys to Microsoft\Crypto\RSA\MachineKeys\ directory in ProgramData: Bad Version of provider. (-2146893817)"

Re: Entering Credentials has been disabled -- Bad Version of provider

PanPP — Sat, 17 Dec 2022 22:32:51 GMT

Hi @PythorZ

Is there a service account configured in the Alteryx System settings (run as user tab) under worker?

If there isn't, this issue is stemming from the local system admin account not having access to the machine keys I believe.

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Mon, 19 Dec 2022 13:19:18 GMT

There is a service account for running workflows, yes. That account is a member of the administrators group on the server, and the adminstrators group has all the directory permissions mentioned in the articles previously mentinoed.

Re: Entering Credentials has been disabled -- Bad Version of provider

PythorZ — Mon, 19 Dec 2022 20:48:25 GMT

Working with AlteryxSupport, the solution was to revert to a previous version of the RuntimeSettings.xml file. There had been an attempt to update to a newer server version, and the file relevant to that newer version was in use, even after we had reverted the server executable. Thank you to everyone for their help.